Thanks for using JustAnswer
This is Leela and I will help you with the problem with computer
So what you have is a TOUCH SCREENLAPTOP
initially the touch screen didnt work
now the laptop display itself is NOT WORKING
can you please confirm if that is the problem?
Your's is a 15.6'' screen
how old is the laptop?
did something spill over on the screen or something like that happened before the laptop touch screen stopped working>
approx 2 weeks
when you power On the laptop can you let me know what all LIGHTS glow on teh laptop?
do you see any lights glowing when you poweron the laptop?
only wireless light?
like harddisk, processor, etc?
when you connect to power do you see CHARGING light glow?
nothing else computer screen blank but with a very faint background light
so you are seeing some light on the screen.. ok..
Do you have webcam on the device from which you are chatting with me?
no charging light glow
yes to light on screen
if so, can you show that laptop from the webcam to me so that I can SEE what the exact problem is
do you use Skype if so we can do a quick skype VIDEO CALL and you can show me the laptop behaviour for easy debugging
on the perimeter of the computer bottom left hand corner one steady very small white light and a very small flashing white light
i don,t use Skype
any other video chat service like GOogle talk?
do you see any lights on the left or right side of the laptop?
I am answering your questions on a second lap top which has google
ok.. does it have webcam?
if so we can do a quick remote session and I can use the webcam of the laptop and see the other laptop
is that fine?
If you agree I would send a request for remote session and we would use a tool which would cost $10. Is that fine?
if you use Skype we can use it directly but if we have to use a tool we would need to pay for it..
do you use Google Chat?
Let me check other alternative..
let;s try to use a tool..
see if that works in your case
please try to join the session here
I am waiting for you there
Just click on the link and follow the instructions
once you join I would know and I can then see your screen
Are you joining?
Please let me know if you have any problem joining the session..