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toughguy
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience:  Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
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I have recently bought ahp computer model 15-g091sa SN CND4233S7Y

Resolved Question:

I have recently bought ahp computer model 15-g091sa SN CND4233S7Y
Product J1Y21EA#ABU
I have lost Windows touch screen, all i have is a blank screen.When first installed every thing appeared to be satisfactory then the screen went blank.
Submitted: 2 years ago.
Category: Computer
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

toughguy :

This is Leela and I will help you with the problem with computer

toughguy :

So what you have is a TOUCH SCREENLAPTOP

toughguy :

initially the touch screen didnt work

toughguy :

now the laptop display itself is NOT WORKING

toughguy :

can you please confirm if that is the problem?

Customer:

yes

toughguy :

Your's is a 15.6'' screen

toughguy :

?

toughguy :

how old is the laptop?

Customer:

yes

toughguy :

did something spill over on the screen or something like that happened before the laptop touch screen stopped working>

Customer:

approx 2 weeks

Customer:

no

toughguy :

ok..

toughguy :

when you power On the laptop can you let me know what all LIGHTS glow on teh laptop?

toughguy :

do you see any lights glowing when you poweron the laptop?

Customer:

wirelesslight

toughguy :

only wireless light?

toughguy :

nothing else?

toughguy :

like harddisk, processor, etc?

toughguy :

when you connect to power do you see CHARGING light glow?

Customer:

nothing else computer screen blank but with a very faint background light

toughguy :

so you are seeing some light on the screen.. ok..

toughguy :

Do you have webcam on the device from which you are chatting with me?

Customer:

no charging light glow

toughguy :

ok..

Customer:

yes to light on screen

toughguy :

if so, can you show that laptop from the webcam to me so that I can SEE what the exact problem is

toughguy :

do you use Skype if so we can do a quick skype VIDEO CALL and you can show me the laptop behaviour for easy debugging

Customer:

on the perimeter of the computer bottom left hand corner one steady very small white light and a very small flashing white light

toughguy :

ok...

Customer:

i don,t use Skype

toughguy :

any other video chat service like GOogle talk?

toughguy :

do you see any lights on the left or right side of the laptop?

Customer:

I am answering your questions on a second lap top which has google

toughguy :

ok.. does it have webcam?

toughguy :

if so we can do a quick remote session and I can use the webcam of the laptop and see the other laptop

toughguy :

is that fine?

Customer:

yes

toughguy :

If you agree I would send a request for remote session and we would use a tool which would cost $10. Is that fine?

Customer:

no

toughguy :

if you use Skype we can use it directly but if we have to use a tool we would need to pay for it..

toughguy :

do you use Google Chat?

Customer:

n o

toughguy :

ok..

toughguy :

Let me check other alternative..

toughguy :

let;s try to use a tool..

toughguy :

see if that works in your case

Customer:

ok

toughguy :

please try to join the session here

toughguy :

I am waiting for you there

toughguy :

Just click on the link and follow the instructions

toughguy :

once you join I would know and I can then see your screen

toughguy :

Are you joining?

toughguy :

Please let me know if you have any problem joining the session..

toughguy :

Thanks sir..

toughguy and 6 other Computer Specialists are ready to help you

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