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It seems software hung has happened with camera.
There may be a change of data loss or memory card corruption.
Please do this activity..
1: Disconnect Camera USB cable from computer. See if it comes to normal
Hi I've already disconnected - well I couldn't find a proper way of disconnecting so I had to pull it out. I've also plugged it into charge - but it already had two bars of battery and that hasn't made any difference.
So what's the problem now?
Is it working normally?
It's the same. The screen on the camera is stuck - it's white with a double headed arrow in a black box in the middle of it. This double headed arrow signifies that it's linked to the computer, only it's not linked anymore. If I try to switch the camera off it won't switch off.
Could you please take off battery from camera..
I can't work out how to do that - do you know?
hang on ive done it!
On bottom side of camera
You can see a slot
Yes, it's out now, should I just put it back in?
Please wait for a min
Simply press power button two or three times
without the battery in or should I put the battery back?
I mean while the battery is off
ok - done that
Insert battery after 1 min and turn on camera
success - will it work now when I tried to import photos. That was when it broke last time.
Yes, it should
Please check it now
Note: Make sure you won't disturb USB cable when camera establish connection with computer
Yes it's working, many thanks
The battery is very low - will it charge through being linked with the computer?
Most model has this function. But to confirm, could you please check the battery symbol..
If it shows charging, its ok
it just has a line - it doesn't have a charging sign like my computer does...
oh..Then it won't charge. You need to connect external source
my computer said it couldn't find the source for the pictures - do you think that was because the camera wasn't charged enough? I will charge it and try again later...
No, it should display even
Do you have a card reader?
Question: Can you see the images from camera?
Not on my mac book - I've always
Yes, at first the pictures have come up and it's fine but then it says that an error has occured.
Sorry, I sent the first message by mistake. I could see the pictures, but then the error occured.
It says either the source in unavailable or the destination is full
Right now, Are you working from Windows machine
im on a mac - using picasa for photos
Do you get this message from picase
yes, it's from picasa
This doesn't seems to be a camera issue but picasa settings.
Yes, they're all coming up
Can you check other apps in computer to see if you can import or view pics from camera
I've never used other apps - which ones would work?
I don't think I have iphoto. There's something saying preview which I've clicked but nothing's happening...
Can you see iphoto under Media section
I don't think I have a media section. I just have lots of apps on the bootm - dashboard, itunes, mozilla, google, word etc
Please see this video
You can also view the camera contents from Devices section (see video)
I don't have the iphoto icon
And I dont ha]
I don't have a devices list...
Do you see import button there?
ok - done
Click on it
Check if it shows your camera
yes, it's saying 'no name' but I can see all my photos
could it be that my camera isn't charged enough to import photos from/
I won't say that. I hope there's nothing to worry since it shows photos
Select all photos and import to required destination
It's worked - thanks
Glad to hear it
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Have a great day...
THanks you too