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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9710
Experience:  Computer specialist
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I've just got my android back from being mended and can't remember

Resolved Question:

I've just got my android back from being mended and can't remember my password, anyway I can retrieve it ? My email is *****@******.***
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Randy :

Hi, My name is***** will assist you.

Randy :

I am sorry to hear that happened,

Randy :

no worries we can get it sorted.

Randy :

is the password ***** your email?

Randy :

I am not able to see your email address in the reply, they block it for security.

Randy :

Type the email for me here and leave the @ symbol out of the address please.

Randy :

for exampl randy at gmail .com

Customer:

Ok. password ***** email, works on PC but doesn't on Adroid

Randy :

okay, try this on your android please>

Randy :

go to setttings, then accounts, then tap on the email name that is not working,

Randy :

  1. Touch the Menu icon in the top right corner of the screen.

  2. Touch Remove account.

Randy :

Did you find that okay on your android?

Randy :

if there is not a menu at the top right then scroll down on the screen after you tap the account and select remove or delete.

Customer:

email , - *****@******.***
Ok

Customer:

no

Randy :

okay, did you tap on the email?

Customer:

I've erased everything to factory settings ?

Randy :

okay, you will need to add the account again.

Randy :

  1. Open the Settings menu on your device.

  2. Under "Accounts," touch Add account.

  3. Touch the type of account you want to add.

Randy :

I will upload the images and instructions for you>

Customer:

Kim is moving out of the chat room

Customer:

Remember my email address is: *****@******.***

Customer:

THANK yOU, ***** ***** another way, if you com up with anything please emale me at *****@******.***

Customer:

Thanks I've manded to change my passwords

Randy Computer Tech and other Computer Specialists are ready to help you
Expert:  Randy Computer Tech replied 2 years ago.
    1. 1. Touch Apps.
    2. 2. Touch Email.
    3. 3. If you already have an email account set up, touch the Menu icon.
      If this is the first account you're adding, go to step 6.
    4. 4. Touch Settings.
    5. 5. Touch Manage accounts.
    6. 6. Touch the + icon.
    7. 7. Enter your email address.
    8. 8. Touch Password.
    9. 9. Enter your email account password.
    10. 10. Touch Next.
    11. 11. Touch Next.
    12. 12. Touch Your name.
    13. 13. Enter your name.
    14. 14. Touch Done.
    15. 15. The email account has been added.
    16. If you are not using one of the listed email apps and you choose other follow these steps please>
      1. From the Home screen, touch Menu Menu Key > Settings Settings Icon > Accounts Accounts Icon > Add account Settings Add Account > Email Email Icon > Others .
      2. Enter your Email address and Password, and touch Next.
        Email Username and Password
      3. Your device will attempt to complete the setup process if your email server settings are available. If you select Manual setup, or your provider's settings are not loaded, you will be taken through the following steps.
      4. Select the type of email account you are setting up. You may choose POP3 account, IMAP account, or Microsoft® Exchange ActiveSync®. We'll walk you through setting up a POP3 account.
        Internet Mail Select Type
      5. Enter your incoming server settings. This should include your Username, Password, POP3 server, Security type, Port number, and Delete email from server setting. Then touch Next.
        Incoming Server Settings
      6. Your device will attempt to connect to the incoming server with the settings you have entered. If the connection is unsuccessful, you will be prompted to Edit details; confirm your settings and try again. If the connection is successful, you will be taken to the Outgoing server settings screen. Enter your outgoing server settings. This should include your SMTP server, Security type, Port number, Require sign-in, Username, and Password. Then touch Next.
        Internet Email Outgoing Server Settings
      7. Your device will attempt to connect to the outgoing server with the settings you have entered. If the connection is unsuccessful, you will be prompted to Edit details; confirm your settings and try again. If the connection is successful, you will be taken to the Account options screen. Touch Next when you have finished making your selections.
        Internet Email Account Options
      8. You will be asked to give this internet mail account a unique on-screen name. The unique account name is ***** ***** differentiate this account from other email accounts on your mobile device. Enter Your name as you would like it to be displayed on outgoing messages. Touch Done to complete the setup process.
        Email Account Name
Expert:  Randy Computer Tech replied 2 years ago.
Please let me know if this does not work or if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!