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Thanks Randy,I will try this, I have tried so many things and none of it has worked so far.
It's asking me to buy something more I am so confused, what am I supposed to do at the download.
OK I have downloaded the first system managed to get rid of all the sales stuff so far.
I have opened up the programme and it is asking to identify my device, but it is not showing the details or where i can find the debugging button on my GT-N7100 Samsung note 2.
If I cant even get the simple stuff done I have got no chance!
OK I have not got that system I have ...
Settings- connections or my device or accounts or more
if I click on more I get to applications manager that takes me to all in application manager
I cannot find Developer Options!
OK things are starting to happen now, if all goes well I shall rate this service.
Keep our fingers crossed Randy.
So nothing is working, it does not seem to want to scan my device, it is trying other alternatives but it now seems to be stuck.
I am happy to rate your help at the end of the service, I have nothing to report right now and do not want to put I was not happy.
I need to wait to see if this service actually helps me fix my phone!
OK so the scan does not appear to be working, is there anything else I can do?
I think google + which I put back again.
I had lost google play store but have got that back.
I have now lost the ability to play you tube.
I have lost all of my purchased music through play store.
MAIN PROBLEM IS MY DEVICE KEEPS ASKING ME TO UPDATE GOOGLE PLAY SERVICES, BUT IT WILL NOT LET ME.
Error says - [RPC:S-7:AEC-7])
okay, the Google play store is not a fault on your end,there is an outage at Google support. This is a known issue that started with some accounts. It's on their end, so there's nothing that can be done to fix it from the your side. They're working on it and consider it a major outage, they will have a resolution soon.Then you will be able to reinstall the apps and do the update. I am sorry about that. Hopefully they will get it going soon. It has been an issue for 3 or 4 days.