Hello Barbara! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Since this issue occurs with all devices, then the issue is with the router and/or internet connection.Have you tried to disconnect the power cord from your router for about 5 minutes, then reconnect and check?Also, from his laptop and/or his new computer, click on the Wi-Fi/wireless/network icon, then connect to your wireless network name and check.Please let me know. Thank you,
Thank you for your prompt repy. I will try the various suggestions you have made when my son returns from work today and we can both test our respective computers. I will get back to you after we have done this.
Thank you Viet. I seem to have overcome the problem with my own computer, ie can now get a connection more rapidly but still have the annoying Whoops! problem with the browser and then have to wait for it to sort everything out and come back on screen, this happens most days! With regard to my son's laptop, he now has an internet connection and was able to download the new ITunes programme. However, when trying to use his IPod, he could only connect to his original ITunes programme, which is now out of date, although the new programme is shown when he clicks on the ITunes icon on his desktop.
We have spent so much time on getting this done, we haven't yet had time to concentrate on his new main computer but will do so when we can.
If we fail again, will try your suggestion of resetting the router but would really rather just ask for an updated router from my provider in case I cause more problems!
Will get back to you when we have had chance to implement more of your suggestions.
***** *****s (Mrs)
You're welcome. For your computer, you can try this fix:
On his laptop, go to Start, Control Panel, Programs, Programs and Features (or Add/remove programs), and uninstall the iTunes program(s) there
, then download and install the latest iTunes program again at the website below:
Please take your time, and let me know if there is still any issue. Thank you,