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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1014
Experience:  MCSE, RHCE, IBM System X Server Certified
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My XP machine no longer recognises my Iomega external drive

Resolved Question:

My XP machine no longer recognises my Iomega external drive how can I fix?
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
arsufi2002 :

Hi,

My name is***** look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

arsufi2002 :

I am sorry for you have this issue

arsufi2002 :

From your question i can understand that the has worked before

Customer:

yes but not for some time

arsufi2002 :

Have you checked HDD on another machine to confirm issue..

Customer:

I've checked on another machine and it is recognised and works correctly

arsufi2002 :

That means there won't be any trouble with hdd side

Customer:

none

arsufi2002 :

Are you working on problematic machine?

Customer:

The machine has no other problems

arsufi2002 :

ok, but are you near to that machine..

Customer:

yes

arsufi2002 :

Are you chatting from same machine?

Customer:

yes

arsufi2002 :

ok

arsufi2002 :

Please do this activity...

arsufi2002 :

Open Device Manager

arsufi2002 :

Do you know how to take it?

arsufi2002 :

(Device Manager)

Customer:

from Control Panel?

arsufi2002 :

Yes, from there too you can open

arsufi2002 :

or follow this way

arsufi2002 :

1: Click Start > run type devmgmt.msc press enter key

arsufi2002 :

This opens device manager window

arsufi2002 :

Tell me when you are there

Customer:

device manager open

arsufi2002 :

Ok, please remove Iomega external drive if its connected..

Customer:

ok

Customer:

done

arsufi2002 :

on Device Manager window, Click Universal Serial Bus Controller

Customer:

done

arsufi2002 :

Did you see something like "USB Mass Storage Device"

Customer:

nearest is USB composite device

arsufi2002 :

ok...

arsufi2002 :

Now connect Iomega external drive

arsufi2002 :

Check if shows "USB Mass Storage Device" now

Customer:

yes

arsufi2002 :

Tit shows, right?

arsufi2002 :

It shows, right?

Customer:

yes it shows USB mass storage device

arsufi2002 :

Fine..

arsufi2002 :

Now open Disk Drives section under Device Manager

arsufi2002 :

Does it shows your external drive there

Customer:

Now open

arsufi2002 :

sorry ?

Customer:

It shows ST332082 0A USB device

arsufi2002 :

ok

arsufi2002 :

Can you open "My Computer" and check if it shows the drive there

arsufi2002 :

I mean external Drive

Customer:

It doesn't show the drive there

arsufi2002 :

Do this

arsufi2002 :

Click Start > run type diskmgmt.msc press enter key

arsufi2002 :

This opens windows disk management

arsufi2002 :

Let me know when you are there

Customer:

I'm there

arsufi2002 :

How many disks it shows there?

arsufi2002 :

I am checking whether you disk shows there

Customer:

two disks Disk 0 which is main HDD and Disk 1 which is Iomega

arsufi2002 :

Good

arsufi2002 :

If you notice you can see drive letter over Disk 0 which is your computer HDD

arsufi2002 :

Like that, is there a driver letter over disk 1

Customer:

yes - drive C:

Customer:

yes - drive H:

arsufi2002 :

ok

arsufi2002 :

Right click H: click open, what happens now

Customer:

A new window appears showing the FAT contents

arsufi2002 :

Are you able to view the contents on disk

Customer:

Yes

arsufi2002 :

I mean external HDD contents

Customer:

Yes

arsufi2002 :

So the thing is that the external drive letter is not showing on "My Computer"

arsufi2002 :

am i right?

Customer:

That's correct

arsufi2002 :

Do you have other profile on this xp machine

Customer:

Sorry - son't understand

arsufi2002 :

Because it helps me to check if you have a corrupted profile

Customer:

Do you mean another user profile?

arsufi2002 :

Yes

Customer:

No there is no other user profile

arsufi2002 :

ok

arsufi2002 :

please wait...

arsufi2002 :

Lets do this procedure

arsufi2002 :

What i am going to do is to change the drive letter of External drive

Customer:

ok

arsufi2002 :

and want to see if it works on another drive letter

arsufi2002 :

Here's the procedure

arsufi2002 :

Hope you have not closed Disk Management window

Customer:

no it's still open

arsufi2002 :

Right click H drive > Click Change Drive Letter and paths

Customer:

OK done that

arsufi2002 :

2: Click Change >

Customer:

done that

arsufi2002 :

3: Select a drive letter and click ok

arsufi2002 :

4: Click OK

arsufi2002 :

Now drive letter will be changed to one you have selected

Customer:

Done that - get a warning box saying this may cause programs not to run etc...

Customer:

I think it's safe to reply yes

arsufi2002 :

You can accept the change (\)

arsufi2002 :

Which drive letter it shows now

Customer:

Now shows G: and it appears on My Computer

arsufi2002 :

That's all

Customer:

Thanks

arsufi2002 :

Just to confirm, please remove external drive once and check again

arsufi2002 :

i mean physically remove drive from computer

arsufi2002 :

and reconnect

arsufi2002 :

Check if it shows drive letter without issue

arsufi2002 :

on My computer

Customer:

I have now done that and it appears as drive G: which it should

arsufi2002 :

Now you are good to go..

Customer:

Thanks

arsufi2002 :

Hope you are satisfied with my answer.

arsufi2002 :

Please click below smiley button and rate my service

Customer:

Yes

arsufi2002 :

Have a Great day!

arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1014
Experience: MCSE, RHCE, IBM System X Server Certified
arsufi2002 and other Computer Specialists are ready to help you

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