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Hi my name is ***** ***** i will be assisting you today.
Please explain the problem in a bit more details and i will try my best to resolve the problem at the earliest.
what is the device which you are having problem with is it a computer or a mobille device.
what is the make and model number of the device.
how old is the device.
Swann 960H H.264 DVR
my apology for the delay.
how many cameras do you have on this DVR
hi, the dvice is the prob. it seems to me in a loop, loads 1 camra for a few min
connect the camera to other channels and check if the problem is still there
it only coms on in the top left side of the screen the rest is blank
is the camera connected with ac adapters to power the cam or you have a power supply unit to power on the cams
we are trying to detect the problem is with the camera or with the DVR
unplug the camera ac adapters
wait for 30 seconds and connect it back
have unpluged from the unit
let me if the camera works it it flickers
power on the camera and let me if the camera works or it flickers
comes up fine with visual
it at. to the tv
so it looks good
yes but i cant reboot it,to get the details
just the small pic
move the mouse on the dvr and press the menu and reboot
or you can unplug the power cable from the dvr power socket and wait for 3 mins
connect the power back and let me know if the problem is still there after 3 mins
yes,still the same i have no control to do anything
swan loading comes on the screen then the camra tor a few min. cuts off and reloads
the mouse does not show on the screen
Thanks for the information
the problem is identified
the problem is with the dvr main board electronics cards, as the dvr is just 3 months old and its under warranty if we open the dvr box to reset the card which requires to open all 4 screws that will void warranty.
so i just take it back?
i would suggest you to call up the manufacturer and get the dvr replaced.
ok thank you
as we have checked the cameras too and that is not a problem its the dvr which has the problem.
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