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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5487
Experience:  B.Sc. Computer Science with Honors
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keeps loading one small camra screen for a few min, then reloads

Resolved Question:

keeps loading one small camra screen for a few min, then reloads but does not give any other opp. to reboot ect.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

Please explain the problem in a bit more details and i will try my best to resolve the problem at the earliest.

Michelle :

what is the device which you are having problem with is it a computer or a mobille device.

Michelle :

what is the make and model number of the device.

Michelle :

how old is the device.

Customer:

Swann 960H H.264 DVR

Customer:

3 months

Customer:

9 Channel

Michelle :

my apology for the delay.

Michelle :

how many cameras do you have on this DVR

Customer:

hi, the dvice is the prob. it seems to me in a loop, loads 1 camra for a few min

Customer:

2 camras

Michelle :

connect the camera to other channels and check if the problem is still there

Customer:

it only coms on in the top left side of the screen the rest is blank

Michelle :

is the camera connected with ac adapters to power the cam or you have a power supply unit to power on the cams

Customer:

adapters

Michelle :

we are trying to detect the problem is with the camera or with the DVR

Michelle :

unplug the camera ac adapters

Michelle :

wait for 30 seconds and connect it back

Customer:

have unpluged from the unit

Michelle :

let me if the camera works it it flickers

Michelle :

power on the camera and let me if the camera works or it flickers

Customer:

no flickers

Michelle :

comes up fine with visual

Customer:

it at. to the tv

Customer:

yes

Michelle :

so it looks good

Customer:

yes but i cant reboot it,to get the details

Customer:

just the small pic

Michelle :

move the mouse on the dvr and press the menu and reboot

Michelle :

or you can unplug the power cable from the dvr power socket and wait for 3 mins

Customer:

ok

Michelle :

connect the power back and let me know if the problem is still there after 3 mins

Customer:

yes,still the same i have no control to do anything

Customer:

swan loading comes on the screen then the camra tor a few min. cuts off and reloads

Customer:

the mouse does not show on the screen

Michelle :

Thanks for the information

Michelle :

the problem is identified

Michelle :

the problem is with the dvr main board electronics cards, as the dvr is just 3 months old and its under warranty if we open the dvr box to reset the card which requires to open all 4 screws that will void warranty.

Customer:

so i just take it back?

Michelle :

i would suggest you to call up the manufacturer and get the dvr replaced.

Customer:

ok thank you

Michelle :

as we have checked the cameras too and that is not a problem its the dvr which has the problem.

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Michelle :

Thank you.

Customer:

ok

Michelle :

Thank you.

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