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Joel Kalman
Joel Kalman, Computer Support Specialist
Category: Computer
Satisfied Customers: 572
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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In May 2014 I installed 's Super hu2 in place of my

Customer Question

In May 2014 I installed virgin's Super hu2 in place of my virgin modem at 30 m.b. Prior to May 2014 my computer booted up in 40 seconds, now with super hub2 the boot up takes an average of 100 seconds. My computer is vista home premium 2g.b. ram
Submitted: 2 years ago.
Category: Computer
Expert:  Joel Kalman replied 2 years ago.
JoelK :

Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

Did you install new software drivers on your computer when you installed your Virgin Super Hub2 wireless router?

JACUSTOMER-puqdvqb0- :

Thank you for replying. No I did not install new software drivers and I've checked that the drivers are up to date. Start up program is merely Internet explorer 9. When I noticed the long delay I even did a system restore to previously installing Virgin Hub 2 . Also I've always had Norton Security. The very day that I installed Vigin Hub 2 I noticed immediately that the boot up was longer than previously. Main Path boot time is about 72 seconds. I'm 74 years of age and computers are not my generation.If the problem is not obvious I'll live with the dboot up delay. I my just ring Virgin's technical people for help, but understandablely they talk computer lanuage which I wouldn't understand; hence my approach to you.

JACUSTOMER-puqdvqb0- :

See above

JoelK :

Go to the Tools menu on Internet Explorer and select Manage Add-Ons. There you can disable the add-ons that take the most time to load your Internet Explorer home page. You can probably find that extra 32 seconds, which is unrelated to your wireless hub upgrade, but which may have taken advantage of the upgrade to opportunitously install themselves.

JoelK :

IF I HAVE SOLVED YOUR PROBLEM, I WOULD APPRECIATE A GOOD OR AN EXCELLENT RATING. I ONLY GET COMPENSATED FOR MY SERICES WHEN I RECEIVE A POSITIVE RATING.

JoelK :

Oops! I meant to say opportunistically. (I knew that did not look right when I misspelled it.)

JACUSTOMER-puqdvqb0- :

The only add-ons that are enabled are: Google toolbar taking 10 seconds and Google Toolbar helper zero seconds.
Thanks again.

JACUSTOMER-puqdvqb0- :

The only add-ons that are enabled are: Google Toolbat taking 10 seconds and Google Toolbar helper zero seconds.

JACUSTOMER-puqdvqb0- :

Glynne Harrison, Manchester, England.

JoelK :

I got it, Glynne. I don't have any idea why it is taking longer to boot up with your super hub2, since you have not installed an new drivers for it.

Joel Kalman, Computer Support Specialist
Category: Computer
Satisfied Customers: 572
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Joel Kalman and 8 other Computer Specialists are ready to help you
Expert:  Joel Kalman replied 2 years ago.
Glynne,
THANK YOU FOR THE EXCELLENT SERVICE RATING. I REALLY APPRECIATE IT!
Best regards
Expert:  Joel Kalman replied 2 years ago.
Glynne-
It has been a pleasure working with you. If there is anything else I can do to assist you with your smartphone, computer, or printer, please let me know. You can ask for me by name. Thank you for allowing me to be of service.
-Joel

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