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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38198
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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do you sell recovery discs

Resolved Question:

do you sell recovery discs
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean the Internet is not working on your computer?

What's the model of the computer? Can you confirm it has windows vista (or another windows version)?

Have you tried to do a system restore yet?

Can you click on Start -> All programs -> Accessories -> Command Prompt...

, then type ipconfig then press Enter key

, then tell me the IP address and Default gateway if shown (scroll up as needed)

, then type ping google.com then press Enter key

, then tell me the result.

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

the model is hp G60 with windows vista I tried system restore fom 2 different dates but there is a problem with it it clunks and says that the restore was not successful

when i click on firefox it says ' proxy server is refusing connections'

i done what you said it says windows IP configuration, no mention of a default gateway it said ping could not find host google.com check name and try again

Expert:  Viet - Computer Tech replied 3 years ago.

- Sorry, please try this: click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then click on the + (plus) sign in front of Network adapters and right-click on each of the items under it and click on Uninstall and confirm (but don't check the box to delete the driver if shown). Then restart the computer, and it will automatically reinstall
, then connect the laptop to your wireless network name, if you use wireless, then check internet.

If needed, please click on Start -> All programs -> Accessories -> Command Prompt...

, then type ipconfig then press Enter key

, then tell me the IP address and Default gateway if shown (scroll up as needed)

Thank you,

Customer: replied 3 years ago.

i restarted there was a clunk sound and a box saying it cant find C:\Program Files\search extensions\client.exe

internet connection still the same

there is an IPv4 adress........192.168.1.4

default gateway.....................192.168.1.1

Expert:  Viet - Computer Tech replied 3 years ago.

Thank you. Can you do this again: click on Start -> All programs -> Accessories -> Command Prompt...

, then type ping google.com then press Enter key
, then tell me the result
, then type ping yahoo.com then press Enter key
, then tell me the result.

Thank you
Customer: replied 3 years ago.

it says

pinging google.com [74.125.230.129] with 32 bytes of data :

reply from74.125.230.129 =32 it says this 4 times each with a different attachment

time=103ms TTL=55

time=27MS TTL=55

time =27MS TTL=55

time=28MS TTL=55

ping statistics for 74.125.230.129=

Packets= sent 4, 4 received 4,lost0,0% loss>

approximate round trip in milli-seconds=

Minimum = 27ms,Maximum = 103, Average = 46ms

the second has similar info do you want me to type it all out?

Expert:  Viet - Computer Tech replied 3 years ago.

Thank you. Please try:

  1. Close all programs/windows.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet, open Internet Options.
  4. Click on the Connection tab, then click on LAN settings.
  5. Then make sure all the boxes are unchecked.
  6. Then click OK, OK.
  7. Check Internet Explorer.

In Firefox, click on the menu (3-bar) icon at the upper right corner, then click on Options, then click on Advanced, then click on Network, then click on Settings, then make sure No proxy is checked, then click OK, OK, then check internet in Firefox.

Please let me know. Thank you,

Viet - Computer Tech and 3 other Computer Specialists are ready to help you