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hello sir/madam, I would like to help you, please let me know when you are ready
I am ready now.
hi, do you remember your old amazon account?
do you know or remember the password *****?
Yes, do you need it as I thought it was confidential?
no, if you know the password, it is easy to re-register your original amazon account on your kindle
is your kindle with you now?
is your kindle already registered with another account now? if so, we need to de-register that account first
in your kindle,e, press the Menu button, and then select Settings. Select Registration.
Unfortunately it says deregister and not register.
ok we need to deregister first
can you de-register now. so we can register after that
OK what do I need to do?
From your device:
After deregistering, you will be able to register your original amazon account.
I have registered with my email and password. Is this done now and will all my current books update on this kindle?
now you will be able to Access all your current boks on the kindle you are using now
Many thanks for all your help. how long will it take for this kindle to update my books?
it will update your books immediately
you are welcome
It still hasn't updated with my current books.
just a note, you can also manage your books from this page https://www.amazon.com/manageyourkindle (just login to your amazon account)
can you login to your account from the link above
let's see if you can see your books from there
No it says items not found.
are you logged in now? (on the link I gave above)
are you unable to see your books there?
I can't see them.
it seems it is not the email address associated with your original kindle account
do you have another email address? (maybe you registered that with your kindle)
It has always been *****@******.***
is that the email address associated with your old kindle?
Yes, it is my only email account.
Did you check your archives? (in kindle)
Oh no, I have just had a thought my original email account went down and I had to go on to gmail. Unfortunately I can't remember my original email address. So sorry. Is it possible to change to my gmail account please?
was your original email address gmail?
No, I can't remember what it was, windows live mail?
Yes, windows live mail.
if you can remember your old email address assocaited with your amazon, we can re-register your kindle with that account
I have just spoken to my son who set it up for me and it was definitely registered to *****@******.***.
do you remember its password?
Yes, it is same as I have always had.
can you go to your kindle again and de-register first
and then register again with that email
Done. Sorry I am a real techno phobe! Will I find my books in archive rather than the home page?
yes, you should be able to, can you check now
I have found the current book I am reading in archive. Will this kindle now be registered to my gmail address?
in fact, it is not registered your gmail address. it is registered to your kindle (amazon) account, and your amazon account is linked to your gmail
Thank you so much for all your help. Have a good day.
in other words, your gmail is associated with your amazon (kindle) account
have a nice day
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.