How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I need to register my original kindle to my account. I thought

Resolved Question:

I need to register my original kindle to my account. I thought I had lost it and bought a new one. My current kindle is not working and I now need to register my original kindle. Is this possible please? Many thanks Lesley Redmond.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

hello sir/madam, I would like to help you, please let me know when you are ready

Customer:

I am ready now.

***** *****nell :

hi, do you remember your old amazon account?

***** *****nell :

(email address)

Customer:

*****@******.***

***** *****nell :

do you know or remember the password *****?

Customer:

Yes, do you need it as I thought it was confidential?

***** *****nell :

no, if you know the password, it is easy to re-register your original amazon account on your kindle

***** *****nell :

is your kindle with you now?

Customer:

Yes.

***** *****nell :

is your kindle already registered with another account now? if so, we need to de-register that account first

Customer:

No.

***** *****nell :

in your kindle,e, press the Menu button, and then select Settings. Select Registration.

Customer:

Unfortunately it says deregister and not register.

***** *****nell :

ok we need to deregister first

***** *****nell :

can you de-register now. so we can register after that

Customer:

OK what do I need to do?

***** *****nell :

From your device:



  1. From Home, press the Menu button, and then select Settings.

  2. Select Deregister.

***** *****nell :

After deregistering, you will be able to register your original amazon account.

Customer:

I have registered with my email and password. Is this done now and will all my current books update on this kindle?

***** *****nell :

yes

***** *****nell :

now you will be able to Access all your current boks on the kindle you are using now

Customer:

Many thanks for all your help. how long will it take for this kindle to update my books?

***** *****nell :

it will update your books immediately

***** *****nell :

you are welcome

Customer:

It still hasn't updated with my current books.

***** *****nell :

just a note, you can also manage your books from this page https://www.amazon.com/manageyourkindle (just login to your amazon account)

***** *****nell :

can you login to your account from the link above

***** *****nell :

let's see if you can see your books from there

Customer:

No it says items not found.

***** *****nell :

are you logged in now? (on the link I gave above)

Customer:

Yes

***** *****nell :

are you unable to see your books there?

Customer:

I can't see them.

***** *****nell :

it seems it is not the email address associated with your original kindle account

***** *****nell :

do you have another email address? (maybe you registered that with your kindle)

Customer:

It has always been *****@******.***

***** *****nell :

is that the email address associated with your old kindle?

Customer:

Yes, it is my only email account.

***** *****nell :

Did you check your archives? (in kindle)

Customer:

Oh no, I have just had a thought my original email account went down and I had to go on to gmail. Unfortunately I can't remember my original email address. So sorry. Is it possible to change to my gmail account please?

***** *****nell :

was your original email address gmail?

Customer:

No, I can't remember what it was, windows live mail?

Customer:

Yes, windows live mail.

***** *****nell :

if you can remember your old email address assocaited with your amazon, we can re-register your kindle with that account

Customer:

I have just spoken to my son who set it up for me and it was definitely registered to *****@******.***.

***** *****nell :

do you remember its password?

Customer:

Yes, it is same as I have always had.

***** *****nell :

can you go to your kindle again and de-register first

***** *****nell :

and then register again with that email

Customer:

Done. Sorry I am a real techno phobe! Will I find my books in archive rather than the home page?

***** *****nell :

yes, you should be able to, can you check now

Customer:

I have found the current book I am reading in archive. Will this kindle now be registered to my gmail address?

***** *****nell :

yes

***** *****nell :

in fact, it is not registered your gmail address. it is registered to your kindle (amazon) account, and your amazon account is linked to your gmail

Customer:

Thank you so much for all your help. Have a good day.

***** *****nell :

in other words, your gmail is associated with your amazon (kindle) account

***** *****nell :

you are welcome

***** *****nell :

have a nice day

Customer:

:-)

***** *****nell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Expert:  Jerry Hannell replied 3 years ago.

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.




Jerry Hannell and 3 other Computer Specialists are ready to help you