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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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problem with my brother printer. will not print. referred me

Resolved Question:

problem with my brother printer. will not print. referred me to troubleshooter35
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can i Remote on and have a Look

Remote means A Screensharing Session

its fully secure and built into the JustAnswer Website

If you wish I can send you a link to connect

Cheers James
Customer: replied 3 years ago.

yes you can remote on

Expert:  James K. replied 3 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=fd2172c2-db47-4100-abb2-fa569adcb55f

Click the Link Above

Click the Green I Agree Button

Click RUN/OK/YES if asked

Let me know any Issues
Expert:  James K. replied 3 years ago.
Come back when the Machine Restarts

then re-install the printer and test and let me know
#
Customer: replied 3 years ago.

I Thanks the printer appears to be running ok now

Expert:  James K. replied 3 years ago.
Great Please now rate my Service with the smiley faces and click submit
James K. and 2 other Computer Specialists are ready to help you
Expert:  James K. replied 3 years ago.
are you having a problem rating ?