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Hello Margaret! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your computer?Do you have windows xp, vista, or 7, or 8, or mac computer?What's the issue with your computer?Are you communicating with me on the problematic computer? Or on another computer?Edit: It looks like you are not there. When you are available, please reply back at the box below to continue. Thank you,