hello sir/madam, I would like to help you, please let me know when you are ready
I am ready
hi, what is the email address you are having problems with?
(please replace @ with AT when typing your email here)
My correct email address is wilsonkb19ATgmail.com but I cannot access it. For some reason when connecting it changed to wilsonkb191ATgmaikl.com
you want to remove wilsonkb191 and return to wilsonkb19 ?
we can go step by step and fix it together
by the way, do you remember the password ***** your old account that you want to Access? (wilsonkb19)
can you go to www.gmail.com now. when you are in your inbox, please let me know
are you in your inbox now?
is it your wilsonkb191 or wilsonkb19 email?
(the inbox you are in now)
ok, let's remove it
to remove it please click on this link now ---> https://mail.google.com/mail/u/0/?logout&hl=en&hlor
it will open a new "login" page. now, please login to your wilsonkb19 email from that page
were you able to Access your original email now?
The login page - I assume that me open an account but it simply tells me that some else has this email address
you need to "login" (instead of register)
if you open an account with that name it will not work
can you click on this link
is it asking you to enter your email? (and password)
can you enter your email now
(that you want to Access)
and enter password, and login
Grest - it worked
happy to hear that
And I have tried it by my ordinary method and that worked too. I take it that wilsonkb191ATgmail.com has now disappeared
yes, it is gone now. from now on when you open your gmail page, you will always see wilsonkb19 instead of wilsonkb191
you are welcome
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.