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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My email address has been changed from *****@******.***

Customer Question

My email address has been changed from *****@******.*** to wilsonkb191 by some mistake.
I need to reconnect to *****@******.***
How do i do this, or can you do it for me?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

hello sir/madam, I would like to help you, please let me know when you are ready

JACUSTOMER-5ueguktx- :

I am ready

***** *****nell :

hi, what is the email address you are having problems with?

***** *****nell :

(please replace @ with AT when typing your email here)

JACUSTOMER-5ueguktx- :

My correct email address is wilsonkb19ATgmail.com but I cannot access it. For some reason when connecting it changed to wilsonkb191ATgmaikl.com

***** *****nell :

you want to remove wilsonkb191 and return to wilsonkb19 ?

JACUSTOMER-5ueguktx- :

Yes please!

***** *****nell :

we can go step by step and fix it together

JACUSTOMER-5ueguktx- :

Thank you

***** *****nell :

by the way, do you remember the password ***** your old account that you want to Access? (wilsonkb19)

JACUSTOMER-5ueguktx- :

3av1bckb

***** *****nell :

can you go to www.gmail.com now. when you are in your inbox, please let me know

JACUSTOMER-5ueguktx- :

OK

***** *****nell :

are you in your inbox now?

JACUSTOMER-5ueguktx- :

Yes

***** *****nell :

is it your wilsonkb191 or wilsonkb19 email?

***** *****nell :

(the inbox you are in now)

JACUSTOMER-5ueguktx- :

wilsonkb191

***** *****nell :

ok, let's remove it

JACUSTOMER-5ueguktx- :

Fine

***** *****nell :

to remove it please click on this link now ---> https://mail.google.com/mail/u/0/?logout&hl=en&hlor

***** *****nell :

it will open a new "login" page. now, please login to your wilsonkb19 email from that page

***** *****nell :

were you able to Access your original email now?

JACUSTOMER-5ueguktx- :

The login page - I assume that me open an account but it simply tells me that some else has this email address

***** *****nell :

you need to "login" (instead of register)

***** *****nell :

if you open an account with that name it will not work

***** *****nell :

can you click on this link

JACUSTOMER-5ueguktx- :

OK

***** *****nell :

is it asking you to enter your email? (and password)

JACUSTOMER-5ueguktx- :

Yes

***** *****nell :

can you enter your email now

***** *****nell :

(that you want to Access)

***** *****nell :

and enter password, and login

JACUSTOMER-5ueguktx- :

Grest - it worked

***** *****nell :

happy to hear that

JACUSTOMER-5ueguktx- :

And I have tried it by my ordinary method and that worked too. I take it that wilsonkb191ATgmail.com has now disappeared

***** *****nell :

yes, it is gone now. from now on when you open your gmail page, you will always see wilsonkb19 instead of wilsonkb191

JACUSTOMER-5ueguktx- :

Many thanks.

***** *****nell :

you are welcome

***** *****nell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Expert:  Jerry Hannell replied 2 years ago.

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.




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