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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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My HP Photosmart 3180 has suddenly disabled itself from my

Resolved Question:

My HP Photosmart 3180 has suddenly disabled itself from my pc. (Windows 7).
Although the printer connections have all been tested and are working. printer will copy and print ok from within itself anything sent to the print queue immediately brings up a printer error. Diagnostics show that when looking at the printer set up identifying Default printer etc the 'connect' button is showing off!
Your advise would be very gratefully received as I* have a large backlog to print.
Regards
***** *****
Submitted: 2 years ago.
Category: Computer
Expert:  Ansh P. replied 2 years ago.
Ansh P. :

Hi Richard and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Is it a wireless setup or wired setup?

Customer:

Wired

Ansh P. :

Thanks. Would you like me to fix this remotely for you? (There is a small additional fee but it will be much faster and easier)

Customer:

I would prefer to fix at this end.

Ansh P. :

No issues.

Ansh P. :

Can you go to control panel > printers and devices please

Customer:

ok

Ansh P. :

Do you see any error on the printer there?

Ansh P. :

yellow traingle

Customer:

No

Ansh P. :

Right click on the printer and click print queue

Ansh P. :

Let me know if you see anything on the print queue

Customer:

Print Queue empty

Ansh P. :

Right click on the printer > choose printer properties

Customer:

ok

Ansh P. :

Click on test print

Ansh P. :

Let me know if the printer prints fine.

Customer:

Have done test print sent to printer printer queue shows status = error print

Ansh P. :

ok, can you right click on the printer and remove device

Customer:

OK done

Ansh P. :

Now right click anywhere on that screen on white space, click add printer

Ansh P. :

add local printer > add your printer via this wizard

Customer:

would that be HP Photosmart 310 series or HP Photosmart 310 series with BT310

Ansh P. :

First one

Ansh P. :

Photosmart 3180

Customer:

Have done it said that it has added driver and to print test page but printer is not showing on devices page now so

Customer:

cannot request print

Customer:

Do I have to restart PC to pick up new driver

Ansh P. :

nope

Ansh P. :

It should immediately show

Ansh P. :

Can you pls close and reopen that page?

Customer:

no it isn't showing on devices & printers

Ansh P. :

Try adding it again

Customer:

I have done that there is still no printer showing up in devices also message at bottom saying no docs in print queue

Ansh P. :

Can you try to print something and see if you can see the printer listed in print dialog

Customer:

I sent a message but cannot see anything referring to it 'print dialogue'! still no reference to 3180 printer so cannot see a printer status

Ansh P. :

Can you restart the computer once please

Customer:

Ok but how can I get back to you to continue this session?

Ansh P. :

Via your email

Ansh P. :

you must have got an email from justanswer

Ansh P. :

you can use that to get back here

Customer:

ok

Ansh P. :

Thanks

Customer:

I restarted PC it automatically updated drivers etc I now have on my device screen 2 HP Photosmart 310 series printers and 1 copy HP Photosmart 310 series showing also test prints that I have sent are still showing as print errors as before.

Ansh P. :

Can you remove the copy 1

Ansh P. :

done?

Customer:

Have done It is now showing 1 default printer but still not printing anything (test pages sent) and print status still shows 'connect' as not active

Ansh P. :

Right click on the printer and click troubleshoot

Customer:

Done troubleshoot identified that the copy version wasn't the default printer and automatically made it default.

Ansh P. :

Try printing now please

Customer:

Done when print prompt screen comes up it shows 2 copies and 1 original. It prints ok against copy1 as default.

Ansh P. :

Great

Ansh P. :

you can keep that which is working and remove the others, or can keep all

Customer:

I will also will keep all e-mails in case I run up against any problem if I restart the PC now and then retry the printer.

Ansh P. :

Sure

Ansh P. :

And pls do not forget to rate me below!

Customer:

Thank you for now.Ansh P.

Ansh P. :

You're most welcome!

Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience: Professional computer engineer working as systems developer with top multinational company.
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