How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

jerry, pls help me, it two weeks now without any success to

Customer Question

jerry, pls help me, it two weeks now without any success to access my email, plse help.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

***** *****nell :

what is the email address you are having problems with? please replace @ with AT when typing your email here.

JACUSTOMER-ojxopfjv- :

*****@******.***

***** *****nell :

what is the email address you are having problems with? please replace @ with AT when typing your email here.


JACUSTOMER-ojxopfjv- :

[email protected]

JACUSTOMER-ojxopfjv- :

revrobinsonkamau2004Atyahoo.com

***** *****nell :

checking

***** *****nell :

do you remember your password?

JACUSTOMER-ojxopfjv- :

Yes, i do.

***** *****nell :

do you have a phone number ending with ....... 76 ?

JACUSTOMER-ojxopfjv- :

Are you still there Jerry?

***** *****nell :

i am working on it

***** *****nell :

do you have a phone number ending with ....... 76 ?


***** *****nell :

do you have a phone number ending with ....... 76 ?

JACUSTOMER-ojxopfjv- :

That phone is no longer working, i was hacked like now i presume 4 months ago and ploce advised me to change to +447448705260. The funny yahoo updated and worked foe a while and then got back to the cancelled one. can you pls aupdate again for me to set a new password ***** it.

***** *****nell :

do you have another email address starting with r ? like [email protected]

JACUSTOMER-ojxopfjv- :

Yes, in the commotion, of the problem i set it to work temporally, but i never use it, i had even forgotten it.

***** *****nell :

do you remember the full email address?

***** *****nell :

if yes, we can try to Access that account and then Access your original account from there

JACUSTOMER-ojxopfjv- :

No, i cant remember, i am abit upset with Yahoo for i paid £150 for protection and now it seem I'm a victim again adding more payments throughy you. Ples help me to get back on service.

***** *****nell :

do you have another email, starting with o... ?

***** *****nell :

like [email protected]

***** *****nell :

probably it is Outlook?

JACUSTOMER-ojxopfjv- :

No, I suspect that one to be from hackers, pls cancel it.

JACUSTOMER-ojxopfjv- :

what is outlook?

***** *****nell :

Outlook.com

***** *****nell :

have you ever registered it before?

JACUSTOMER-ojxopfjv- :

No, i have never tried to register my email with any other.

***** *****nell :

can you call

***** *****nell :

001(800)(###) ###-####/p>

***** *****nell :

and provide reference number 4780 7826 to the representative

***** *****nell :

let's see if the representative can change the phone in your account

JACUSTOMER-ojxopfjv- :

yes, i will in seconds, your phone sound engaged.

***** *****nell :

i will be here waiting

JACUSTOMER-ojxopfjv- :

they are telling me to hold, you are on high volume, plse help i am on mobile.

***** *****nell :

still waiting?

JACUSTOMER-ojxopfjv- :

jerry, this waiting is too long. can u call me on+447448705260.

***** *****nell :

when you are trying to Access your account, what happens? are you getting any error messages?

JACUSTOMER-ojxopfjv- :

it does not go through at all.

***** *****nell :

can you go to :

***** *****nell :

www.gmail.com/?ref=1

***** *****nell :

and try to Access your account

JACUSTOMER-ojxopfjv- :

i am not registered with that company, have you transferred me?. pls advise how to go about it.

***** *****nell :

sorry,

***** *****nell :

can you try this

JACUSTOMER-ojxopfjv- :

they reply the account not found when i have tried

***** *****nell :

we can go step by step

***** *****nell :

can you open the page first, when you are on the page please let me know

JACUSTOMER-ojxopfjv- :

i am sill on hold tho phn up now

***** *****nell :

are you still waiting? ( they don't reply? )

JACUSTOMER-ojxopfjv- :

u mean gmail page or the yahoo page?

***** *****nell :

yahoo