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Hello sir/madam, I would like to help you, please let me know when you are ready.
Yeah ok. Ready
hi, are you able to start your computer in safe mode? (f8)
It freezes the same but with large print !
can you start your computer in "safe mode with networking"
when you are on startup options, right after safe mode, there is safe mode with networking option
"Safe mode with networking"
it looks like this
Ill try it
normally in safe mode there is no internet
but in safe mode with networking, there will be internet
when you are in safe mode (with networking) can you come back here, and we can try remote assistance and fix the problem together quickly
Same problem got start screen but no response from arrow
your keyboard Works?
Caps lock light comes on
your computer is laptop or desktop ?
do you have an external usb Mouse?
it seems your built in Mouse has problems
can you press ctrl alt del
were you able to select safe mode with networking ? (if yes, your keyboard is working but there is a problem with vista)
do you have important files in your harddisk?we can try a full system restore
Yeah ive got estimates and invoices.. not backed up im afraid
first we need to backup
do you have an external harddisk enclosure?