Hi my name is ***** ***** i will be assisting you today.
is it Samsung External Drive M3 1TB?
i will tell you the reason why its not working with windows 8.1
if you connect the driver on windows 7 does it work fine
if you connect the driver on windows 7 does it work fine.
Yes it does work on my other computer with Windows 7, but I want to use it on Windows 8.1. I hope you can advise about this. Is it perhaps a Driver problem?
yes definitely i am trying to make you understand why its working on windows 7 and why its not working on windows 8.1 and i will fix it to make it work on window 8.1.
Thankyou, please do
one last question then we will proceed.
are we chatting on the windows 7 computer or on the windows 8.1 right now.
we are on the 8.1 laptop right now
click on windows key and press the R key together
you will get a search box
type in dxdiag and hit enter
on the dxdiag windows do you see windows 8.1 as 64 bit or 32 bit.
Nothing happens when I press enter
do you want me to remote access and check the version
or press the windows key and hit the search icon
then type in dxdiag you will get an icon dxdiag click on it.
adding to previous reply I know I have 32 bit system but I am happy for you to remote access
you have 32 bit version on windows 8.1 correct
can you confirm its 32 bit version on the windows pc as well or its windows 7 64 bit.
On this, my laptop, it is Windows 8.1 and 32 bit. And on my desktop it is Window 7 and again 32 bit
thanks for confirming.
now i will remote access and then will see why the external drive is not working
download and install teamviewer
once installed let me know the 9 digit ID number and the 4 Password.
the id is ********* eakra12rr I was asked for partner's details but couldn't give them, is that you ?
give me the id once again
on the left hand side you will see your ID and password
i am getting connected now
allow it as a trusted connection.
ok connected now
To get back to me you can open justanswer email and click on view my answer and the chat will relaunch
Problem fixed using remote access.
Please click on smiley below and hit submit to complete the rating system
Thanks Michelle. All seems to be working OK on my 8.1 laptop and I am re-establishing the back-up on my W7 desktop but without all the 'unfriendly' hoops I had to go through on the laptop. I have a lot of files, etc stored in the cloud, so if all breaks down I can still get access.
Many thanks again for all that you did and, above, all for your patience
Thank you, ***** ***** have no more questions at present. By what means do I rate you?
OK Michelle, I love you but enough's enough. Please stop the Emails coming!!!