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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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I have a Samsung External Drive M3 but it doesn't work with

Resolved Question:

I have a Samsung External Drive M3 but it doesn't work with Windows 8.1
Can you please offer your expert advice on how to fix this, please?
Many thanks
***** *****
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

Michelle :

is it Samsung External Drive M3 1TB?

JACUSTOMER-unxh5y7n- :

yes

Michelle :

i will tell you the reason why its not working with windows 8.1

Michelle :

if you connect the driver on windows 7 does it work fine

JACUSTOMER-unxh5y7n- :

thankyou

Michelle :

if you connect the driver on windows 7 does it work fine.

JACUSTOMER-unxh5y7n- :

Yes it does work on my other computer with Windows 7, but I want to use it on Windows 8.1. I hope you can advise about this. Is it perhaps a Driver problem?

Michelle :

yes definitely i am trying to make you understand why its working on windows 7 and why its not working on windows 8.1 and i will fix it to make it work on window 8.1.

JACUSTOMER-unxh5y7n- :

Thankyou, please do

Michelle :

one last question then we will proceed.

JACUSTOMER-unxh5y7n- :

OK

Michelle :

are we chatting on the windows 7 computer or on the windows 8.1 right now.

JACUSTOMER-unxh5y7n- :

we are on the 8.1 laptop right now

Michelle :

click on windows key and press the R key together

Michelle :

you will get a search box

Michelle :

type in dxdiag and hit enter

JACUSTOMER-unxh5y7n- :

done

Michelle :

on the dxdiag windows do you see windows 8.1 as 64 bit or 32 bit.

JACUSTOMER-unxh5y7n- :

Nothing happens when I press enter

Michelle :

do you want me to remote access and check the version

Michelle :

or press the windows key and hit the search icon

Michelle :

then type in dxdiag you will get an icon dxdiag click on it.

JACUSTOMER-unxh5y7n- :

adding to previous reply I know I have 32 bit system but I am happy for you to remote access

Michelle :

you have 32 bit version on windows 8.1 correct

JACUSTOMER-unxh5y7n- :

yes

Michelle :

can you confirm its 32 bit version on the windows pc as well or its windows 7 64 bit.

JACUSTOMER-unxh5y7n- :

On this, my laptop, it is Windows 8.1 and 32 bit. And on my desktop it is Window 7 and again 32 bit

Michelle :

thanks for confirming.

Michelle :

now i will remote access and then will see why the external drive is not working

JACUSTOMER-unxh5y7n- :

thanks

Michelle :

Click here


Michelle :

download and install teamviewer

Michelle :

once installed let me know the 9 digit ID number and the 4 Password.

JACUSTOMER-unxh5y7n- :

ok

JACUSTOMER-unxh5y7n- :

the id is ********* eakra12rr I was asked for partner's details but couldn't give them, is that you ?

Michelle :

give me the id once again

Michelle :

on the left hand side you will see your ID and password

JACUSTOMER-unxh5y7n- : ###-##-####but the password ***** ***** what I said. It is 52a5iz
Michelle :

i am getting connected now

Michelle :

allow it as a trusted connection.

Michelle :

ok connected now

Michelle :

To get back to me you can open justanswer email and click on view my answer and the chat will relaunch

Michelle :

Problem fixed using remote access.

Michelle :

Please click on smiley below and hit submit to complete the rating system

Michelle and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Michelle. All seems to be working OK on my 8.1 laptop and I am re-establishing the back-up on my W7 desktop but without all the 'unfriendly' hoops I had to go through on the laptop. I have a lot of files, etc stored in the cloud, so if all breaks down I can still get access.

Many thanks again for all that you did and, above, all for your patience

Douglas

Expert:  Michelle replied 2 years ago.
Thank you for providing us with an opportunity to assist you and thank you for choosing Justanswer.
Best Regards
Michelle
Customer: replied 2 years ago.

Thank you, ***** ***** have no more questions at present. By what means do I rate you?

Expert:  Michelle replied 2 years ago.
you have already rated my service. you must be getting auto system generated replies for my service please ignore and close it.
Thank you
Customer: replied 2 years ago.

OK Michelle, I love you but enough's enough. Please stop the Emails coming!!!


Douglas