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toughguy
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience:  Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
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Hi, Can someone can help me please? I am trying to setup

Resolved Question:

Hi,
Can someone can help me please?
I am trying to setup the email settings in a payroll software but I get all the time this error "Could not connect to the e-mail server". I tried different settings, different email addresses but no success. It worked yerterday but not working today.
Has anyone got a solution?
Submitted: 2 years ago.
Category: Computer
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

toughguy :

Can you please provide more details about the Paryroll software you are using

Customer: Hi,
Customer: it is Moneysoft Payroll Manager, here is the link
Customer: www.moneysoft.co.uk
Customer: You also can download a trial version, it takes 5 minutts
toughguy :

Hi

toughguy :

Can we do a qquick remremote session to check the problem?

toughguy :

For reremote session we woulduse a toll wwhich will enable us to share screen and also talk, the tool is available as an additional service for $20 fee.

toughguy :

plplease let me know if we can do a remote session so that I can send additional services request

Customer: $20???? ok, what could I say but are you going to sort out the problem?
toughguy :

Hi Toni

toughguy :

$20 is for the remote desktop TOOL and voice support

toughguy :

we can do a remote session and have voice support also

toughguy :

I am sending you the request for additional Services please accept it and I can share you remote desktop request

toughguy :

During the remote session we would be able to CHECK the problem, identify the cause and fix it

toughguy :

please let me know if we can do a remote session now..

Customer: I am not home at this moment. Is it to late in 1 hour from now?
toughguy :

Yes.. I am fine..

toughguy :

please accept additional service offer and let me know when you are available for remote session

toughguy :

we should be done in 30 minutes maximum

toughguy :

Will wait for message from you

Customer:

Ok, I am ready

Customer: replied 2 years ago.

Hi,

I am ready

Expert:  toughguy replied 2 years ago.
Hi,
Please join the REMOTE SESSION by clicking the link below

http://www.justanswer.com/remotedesktop/join.aspx?Session=c2916343-9a47-47b5-82a3-3f78fba6f8ea


I am waiting for you on the remote session.

Thanks,
Leela
Expert:  toughguy replied 2 years ago.
Hi Tony,
Thanks for the remote session.

During the remote session we have seen the problem on your machine.

But the same thing worked on my machine on Amazon Web Services. Can you please try the following on your machine and let me know how things go.

The username is ***** ***** tony timis, please remove the space and give it as tonytimis and check if it works or not.
It should work as per my understanding with AOL. If not, then probably ISP problem.

But I am confident it will work in your machine also.

Please try and let me know how things go.

All the best.

Thanks,
Leela
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