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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2041
Experience:  A+ MCSE with over 12 years experience.
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In July, I was dealing with one of your computer engineers

Customer Question

In July, I was dealing with one of your computer engineers (Pete) about some Apple queries I had. Before we could complete the solution, there was an issue with my payment transaction. I don't know what happened, but I got a message saying that funds were not deposited into my JustAnswer account. My original payment worked, so I don't know why this stopped during the trouble-shooting with your engineer.
Anyway, we never reached a conclusion, but I would like to post another query. I want to download apps onto my Apple devices (iPhone, iMac, iPad)m, but the credit card I used a few years ago when I set up my Apple I.D. has since expired.
I can't download any apps, even free ones (e.g. WhatsApp, Facebook etc) because when I get halfway through the app-download process, I am told that my credit card has expired.
I also want to be able to buy stuff on iTunes store, so my credit card details need to be synched to all my devices.
How do I do that?
Thanks.
I have a new credit card, but I don't know how to link it to my Apple I.D.
Submitted: 2 years ago.
Category: Computer
Expert:  Byron replied 2 years ago.

Hi Helen. My name is***** you for your question and the opportunity to assist. To update your credit card info please go to the page below

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http://store.apple.com/us/account/home

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Under ACCOUNT SETTINGS click "Change your default shipping or billing info" Log in and update your Payment Information.

Your card information is stored in one location and your devices access the same store.

-

If there is an issue with your Apple ID or Password ***** go here:

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http://support.apple.com/kb/ht5787

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I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving a negative rating. A positive rating is always appreciated.

Customer: replied 2 years ago.

Thanks for your reply.

As you suggested, I tried to edit my Apple payment information, but for some reason the default country for my billing address says 'United States'. I don't live in the US, neither is my billing address there.

My billing address doesn't have a Zip code, but I can't complete the billing info unless I enter a US zip code and area code for a phone number. How can I change the country setting on my billing address?

Expert:  Byron replied 2 years ago.
Hi Helen. I didn't realize you were UK. From this link I sent earlier
-
http://store.apple.com/us/account/home
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Scroll down to the bottom of the page. On the right hand side
you will see
"Select a Country"
Click on that and choose UK.
At the top of the new page click the down arrow next to the silhouette icon and select View Account
Then, under Account Settings you can make your changes.
-
I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving a negative rating. A positive rating is always appreciated.
Customer: replied 2 years ago.

Ok, I changed my country, but there was no overall 'Save changes' button. I tested it to see if the new billing info was saved by signing out of that Apple page and then logging back in. The default country was the US again.

How do I save those changes so they're permanently updated in the Apple system?

Thanks

Expert:  Byron replied 2 years ago.

Hi Helen. Log in from this page to check if your CC info was saved:

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http://store.apple.com/uk

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Click the arrow by the silhouette and View the account information

Expert:  Byron replied 2 years ago.

Hi Helen. Log in from this page to check if your CC info was saved:

-

http://store.apple.com/uk

-

Click the arrow by the silhouette and View the account information

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Try to buy something from the store.

-

Just below where you enter your credit card information there should be a blue Save button.

Customer: replied 2 years ago.

Hi, sorry for the delay. Life got in the way...

Ok, so I tried to go into the Apple iTunes store to buy something and it's asking me to download iTunes which is strange, because I downloaded iTunes ages ago and already have tons of music on my computer.

But now I've just noticed that the iTunes icon is not automatically sitting on my dock anymore. To find my music, I have to type 'iTunes' into the search bar (at the top right of my iMac desktop).

Also, before I got to that, my default country now says 'UK'. It's not saying US anymore, but I never selected UK. I would select Ireland.

Expert:  Byron replied 2 years ago.
Understood. Go ahead and update iTunes. It's one of those programs that is
Frequently updated so you'll always be reminded to have the latest version. Doing so won't affect the music on the computer. I'm not a Mac expert so won't be much help on the icon issue but do the iTunes update and see if you can now place orders.
Customer: replied 2 years ago.

Hello, did you get a reply from me a few days ago, saying that there's a new issue preventing me from getting this process completed? This time it's saying that my valid credit card is not usable in Ireland.

That's because I live in Bahrain so my current bank account and credit card are with a Bahraini bank.

What my previous message to you said was that I've spent nearly a year trying to get Whatsapp (and other easy and free apps), but every single time I try and solve the issue, another problem arises (either to do with my Apple I.D. or what country my computer is in, or now it's because I have a Bahraini credit card, not an Irish one.... All I want to do is get Whatsapp. It's so frustrating!!

Expert:  Byron replied 2 years ago.

Helen. There is no prohibition against having more than one Apple ID.
You need only use a unique email address. You can create a new, free email address at outlook.com or gmail.com. You never have to use this address for your personal use. It would only be for Apple's records.
You can specify Bahrain as your country. Once your email has been verified you can log in and add your credit card number to your account.
-
https://appleid.apple.com/account?localang=en_UK
-

Apple will send a verification email to your newly created address.

Click the link there and it will take you to the login page.
You should then be able to log in to the iTunes store from your phone/computer and make purchases.

Customer: replied 1 year ago.

Hi, I was just about to try what you suggested and my server stopped responding.

I re-booted the wifi switch and restarted my computer. Then a message popped up on my desktop computer saying: "Another device is using your computer's IP address". It went on to say that if I continued having problems, then I should change my IP address.

Why is all that happening? Is someone hacking my computer?

Expert:  Byron replied 1 year ago.

No one is hacking your computer. That is a message from your router.
Are you using a Mac?

Restart all your other devices that connect to the router, including smartphones and tablets.

Customer: replied 1 year ago.

Ok (yes, I'm using a Mac)

Expert:  Byron replied 1 year ago.
The message means your router is getting a little confused. Restarting your other devices should clear this up. I'm not a Mac guy so I don't know the commands to change an IP address. However, when you restarted your machine it automatically asks the router for a new IP address. When you restart your other devices they will do the same.
Customer: replied 1 year ago.

Ok, will restart the other devices. I've re-booted my machine gazillions of times when the internet stops working, but I've never seen that IP message before.
Anyway, thanks for that info - I'll do that and try and find time to set up those other email addresses.

Do you think I'm close to getting sorted so I can get set up with new apps?

Expert:  Byron replied 1 year ago.
I think you're getting closer. The only way to find out if this will work is to create a second Apple ID, add your credit card information to your account and see if it works. If you're in Bahrain now, it should. If you're in the UK we'll just have to see if it will let you make a purchase.
Customer: replied 1 year ago.

I'm in Bahrain, so I'll give it a go later and keep you posted. Thank you.

Expert:  Byron replied 1 year ago.
Good luck.

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