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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36472
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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HI , I am using an older version of windows but am having problems

Resolved Question:

HI , I am using an older version of windows but am having problems opening a cd rom. Not sure what to do.
Stephen
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Stephen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is it a particular cd-rom disk? Or all cd-rom disks cannot be opened on your computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Sure, I think I mean Microsoft not Windows.

Expert:  Viet - Computer Tech replied 2 years ago.
OK. Is it a particular cd-rom disk? Or all cd-rom disks cannot be opened on your computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Would need to check. Not sure how but I can play picture and the files on the CD rom in question are probably word files. I am using an older 2006 version and would like to replace it anyway. Not sure if there an expiry date on my office 2010 but was hoping you can tell me. The CD player is working.

We can do a remote session.

S

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f4e7230f-dae1-43a9-9e84-ca2779326b35

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36472
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.

Working on issue. Thanks,

Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

http://www.justanswer.co.uk/computer/expert-itstuff/
Customer: replied 2 years ago.

Thanks, Stephen

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome.
Customer: replied 2 years ago.

Hi, I am unable to open some of my files. I don't know how to make Microsoft word as my default .

Expert:  Viet - Computer Tech replied 2 years ago.
Hi Stephen,

Is there any error or message?

What are the types of these files, such as word documents, pdf files, etc.?

Please let me know. Thank you
Customer: replied 2 years ago.

There was an error message but I changed the default to wordpad. Now they just open with a script.

They were word documents.

Expert:  Viet - Computer Tech replied 2 years ago.
Can you right-click on a file, then click on Open With..., then select Microsoft Word...?

Can you right-click on a file, then click on Properties, then click on Change..., then select Microsoft Word..., then click OK, OK, and check?

Thank you
Customer: replied 2 years ago.

I did try that but was not offered Microsoft Word. only wordpad.

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, please connect with me again at the website below, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6105b81d-3730-45c9-9603-0211c1888929

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 2 years ago.
Fixed via remote support. Thank you.

http://www.justanswer.co.uk/computer/expert-itstuff/

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