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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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my printer will scan but not print. my computer was repaired

Resolved Question:

my printer will scan but not print. my computer was repaired but the ptinter has not worked since. the printer is plugedin
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with your printer.

Customer:

thank you yes my printer will not print but will scan it is an epso xp 102

Michelle :

how is printer connected to computer

Michelle :

usb or widi

Michelle :

wifi

Customer:

wires but there is a wifi logo on on the laptop computer if that matters

Michelle :

what is the version of windows 7...32 or 64 bit

Customer:

windows 7

Michelle :

ok..please click start..right click computer..properties

Michelle :

let me know if its listed as 32or 64 bit

Customer:

32 bit

Customer:

bring back abacus

Michelle :

ok..now click start...devices and printers

Michelle :

let me know if the epson printer icon shows up with a green check on it

Customer:

yes

Michelle :

ok..now click start..control panel...programs and features

Michelle :

let me know what softwares are listed for epson printer

Customer:

cant find prograns and features sorry

Michelle :

click start..control panel...add remove programs or programs

Customer:

the printer does not seem to be listed

Michelle :

ok that is what the problem is, its not installed

Michelle :

no worries

Michelle :

please click on below link to download and install the software

Michelle :

on left side there will be a drop down menu..ensure its set to windows 7 32 bit

Michelle :

then install the softeware

Michelle :

let me know if you face any difficulty

Michelle :

let me know once you have installed

Customer:

i have down loaded everything and it says that it is well and it appears in the right places so it should work now

Michelle :

try a print

Michelle :

let me know how it goes

Customer:

thank you. it prints happily now i will rate you mow wish i could type

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