How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I have Windows 8.1 on my HP laptop.

Customer Question

I have Windows 8.1 on my HP laptop.
I tried to open Microsoft Solitaire , Collection and Card Games from the apps list and all 3 apps just flash on, then fade immediately. What is wrong with windows. Can it be put right?
No other apps affected
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to Just Answer
Did they used to work ?>
Customer: replied 2 years ago.

Hi James,

Windows 8 and 8.1 versions have both worked O.K. from when I purchased the laptop new. All the other Apps on laptop I use frequenntly are O.K. The ones I mentioned that do not open are all Microsoft games.Previously they all opened O.K. and stored game results. Now they just do not open. I have performed a disc clean up per Microsoft instruction and still no app will open. Help please.

Expert:  James K. replied 2 years ago.
no problem
Can I remote on and have a look
I can Send you a Link to connect
Customer: replied 2 years ago.

Yes. Please send me your link.

Customer: replied 2 years ago.

We may have difficulty linking up due to time difference..

I can be available Monday 3rd November from 16.00 hours GMT.

Is this OK for you James?

David

Expert:  James K. replied 2 years ago.
thats perfect thanks
Customer: replied 2 years ago.

Thanks James.

Expert:  James K. replied 2 years ago.
no problem
Customer: replied 2 years ago.

James,

I have solved my own problem with Windows 8.1 by running HP Recovery Manager.and can now access the Microsoft games apps O.K.

Thanks for your patience! No need to contact me on Monday p.m.now.

Do I get my £17 fee back please?

Best regards, David

Expert:  James K. replied 2 years ago.
sure no problem

Related Computer Questions