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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16053
Experience:  Over 10 years of professional experience.
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How do I get an enter key for Phoenix failsafe

Resolved Question:

How do I get an enter key for Phoenix failsafe
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
Is the problem that you have forgotten the password ***** are you just trying to unlock the device?
Customer: replied 2 years ago.
I know the password ***** can't get past Phoenix fsnet to enter
Expert:  Jason Jones replied 2 years ago.
How far along in the process do you get?
Are you able to boot into Windows?
Customer: replied 2 years ago.

no

Expert:  Jason Jones replied 2 years ago.
How far along in the process do you get?
What words are on the screen, you are stuck on?
Customer: replied 2 years ago.

after the samsung logo get the phoenix failsafe enter key panel

i dont have a key

Expert:  Jason Jones replied 2 years ago.
Were you ever able to contact Phoenix? You will need to get that 16 digit key from them.
It may be a bit difficult getting into contact with them.
During normal business hours, you can call them at: 1-800-893-8890
Once you give them all of your account information and they recognize you in their system, they will hand over a working 16 digit key.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Customer: replied 2 years ago.

i thought samsung would help

you have not explained why this phoenix demand has occurred . i am no wiser

Expert:  Jason Jones replied 2 years ago.
It may have occurred if the application or it's system is faulting.
It happened because the Phoenix program is having a problem.
More often than not, it occurs when the Windows system has some sort of fault and crashes, requiring a reboot.
If there was more information, I would give it to you. Simply put, the problem occurred because Windows faulted in some way.
Now the only way to recover this is to contact Phoenix and get the 16 digit key from them.
Customer: replied 2 years ago.

i did look for phoenix UK branch number but only saw USA contact. so maybe they accept uk calls

Expert:  Jason Jones replied 2 years ago.
That is correct, you can contact them from the UK by calling this number: +1-800-893-8890
Customer: replied 2 years ago.

ok thanks

Expert:  Jason Jones replied 2 years ago.
You are very welcome.
Thank you for your time today.
Please, do not forget to rate my help on this page.
- Jason
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