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Ask LKT Your Own Question
LKT
LKT, IT Support
Category: Computer
Satisfied Customers: 611
Experience:  A+,CCNA, BS Network Communications
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printer does not pick up paper corrrectly

Customer Question

printer does not pick up paper corrrectly
Submitted: 2 years ago.
Category: Computer
Expert:  LKT replied 2 years ago.
LKT :

Hello and thank you for using JustAnswer, my name is ***** ***** I will be helping you with your question today.

LKT :

Could you let me know what type of printer you have?

LKT :

At the start this sounds like an issue with the pickup rollers of the printer which need to be replaced with continuous use of the printer.

JACUSTOMER-2a0ko6wh- :

canon mp240

LKT :

Have you checked the inside near the rollers to make sure there wasn't a piece of paper stuck near our around the rollers?

JACUSTOMER-2a0ko6wh- :

yes cant see anything paper came out whole b ut i had to pull it out from back

LKT :

Ok, I suggest you give the rollers a good cleaning with an alcohol pad while the printer is unplugged. Then run a few papers through to test performance.

JACUSTOMER-2a0ko6wh- :

can i use cloth with

LKT :

You can also follow this older guide on using the software that came with the printer to run a roller clean feature: http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=23135

LKT :

You can use a cloth as long as it doesnt give of lint.

JACUSTOMER-2a0ko6wh- :

can i use soft cloth with paint cleaner or do i have to get thgis from computere shop

LKT :

No need for anything special, do you have rubbing alcohol?

LKT :

Worst case you can try warm water with your cloth.

JACUSTOMER-2a0ko6wh- :

cannot get at rollers do i have to take back off

LKT :

Yes, take the back off and the paper tray

LKT :

When you get a moment let me know your progress

JACUSTOMER-2a0ko6wh- :

cannot remove back from printer

LKT :

Can you remove the paper tray? The roller should be around that area.

JACUSTOMER-2a0ko6wh- :

no took two screws out but could not release back

LKT :

The paper tray does not come out?

LKT :

I think you have a duplicate question open, can we close that?

JACUSTOMER-2a0ko6wh- :

ok

LKT :

Ok, I have reported it as a duplicate.

LKT :

Are you able to feel around for the roller. Make sure the printer is unplugged first.

LKT :

Also check this roller for cleaning

LKT :

Were you able to clean the roller in the picture?

Expert:  LKT replied 2 years ago.
Hello,
John how did everything work out?

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