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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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I have been given a new Samsung galaxy Tablet4 and cannot find

Customer Question

I have been given a new Samsung galaxy Tablet4 and cannot find how to connect it to my HP windows 7 where I am receiving my emails.
Can you help please?
Thank you
George Bridge
Submitted: 2 years ago.
Category: Computer
Expert:  Ansh P. replied 2 years ago.
Ansh P. :

Hi George and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Do you want to configure your mail in your tablet?

JACUSTOMER-nhoaqhz3- :

Yes please

Ansh P. :

Thanks, ***** ***** help you configuring that

Ansh P. :

What is your email service?

JACUSTOMER-nhoaqhz3- :

BT

Ansh P. :

What is the part after @ in your email address? Is it btinternet.com?

JACUSTOMER-nhoaqhz3- :

I was formerly g*****@******.*** but I now use g*****@******.***

Ansh P. :

Please tell me the part after @ only of the current email

Ansh P. :

If you write the whole id, I can't see it as it gets masked

JACUSTOMER-nhoaqhz3- :

georgebridge.co.uk

Ansh P. :

Is it your own domain?

JACUSTOMER-nhoaqhz3- :

yes

Ansh P. :

Oh, who is the webhost?

JACUSTOMER-nhoaqhz3- :

Tiscali I think

Ansh P. :

Let me try to find out

Ansh P. :

How do you access your email now?

JACUSTOMER-nhoaqhz3- :

On my computer which I am on now

Ansh P. :

You have a custom domain, that will make this a bit tricky

Ansh P. :

Yes, how do you access this mail from the computer? For example, do you open some software like Windows Live Mail or Outlook or just open your regular browser and go to some website to access this mail?

JACUSTOMER-nhoaqhz3- :

Yes Windows Live Mail (I think). Anyway I just open the computer and there is my mail.

Ansh P. :

Ok, we need lot of info to set this email in your tablet. Hopefully, do are not getting mad at me for asking so many questions!

JACUSTOMER-nhoaqhz3- :

I can be very patient when I know that you are on the right track! Ask what you like

Ansh P. :

Do you remember the password ***** your mail? Very important!

Ansh P. :

Thanks

JACUSTOMER-nhoaqhz3- :

Any way to check?

JACUSTOMER-nhoaqhz3- :

I think it was "annie"

Ansh P. :

Please don't say it here. It's your personal data. I was just expecting a Yes/No answer!

Ansh P. :

Anyways, to make it simpler, can I remotely connect to your computer and retrieve all required server details to setup the mail in your tablet?

Ansh P. :

That would be much faster.

JACUSTOMER-nhoaqhz3- :

Yes please do. I have nothing to hide!

Ansh P. :

A small extra fee though for the additional service.

JACUSTOMER-nhoaqhz3- :

OK for guaranteed connection.

Ansh P. :

I have submitted an additional service offer. Please check and let me know :)

Ansh P. :

Yes!

Ansh P. :

Did you got my offer?

JACUSTOMER-nhoaqhz3- :

Yes and you got my reply.

Ansh P. :

Please run this tool -> http://tinyurl.com/ay6foon




It will give an ID password, pls give it to me here for connecting to your computer


Ansh P. :

Are you there?

JACUSTOMER-nhoaqhz3- :

Yes but not getting any answer. How to do this?

Ansh P. :

Which browser are you using?

JACUSTOMER-nhoaqhz3- :

What is a browser please?

Ansh P. :

Chrome, Internet Explorer, Firefox etc

JACUSTOMER-nhoaqhz3- :

Internet Explorer I think

Ansh P. :

Is it a blue e?

JACUSTOMER-nhoaqhz3- :

Yes

Ansh P. :

Click on this link and when prompted, click on run: http://tinyurl.com/ay6foon

Ansh P. :

It will show you an window with ID/Password, give it to me here.

JACUSTOMER-nhoaqhz3- :

Click on what link please

Ansh P. :

This link: http://tinyurl.com/ay6foon

JACUSTOMER-nhoaqhz3- :

It seems to be "TeamViewer ....exe" Is that OK?

Ansh P. :

Yes!!

Ansh P. :

Its the remote tool

JACUSTOMER-nhoaqhz3- :

Anything for me to do?

Ansh P. :

Yes once you run the tool, you will get an window with iD password

Ansh P. :

Give that to me

JACUSTOMER-nhoaqhz3- :

Sorry! I do not understand "run the tool" Please explain

Ansh P. :

When you said you saw a window named team viewer, did you selected run?

JACUSTOMER-nhoaqhz3- :

Yes

Ansh P. :

When you do that, you must have got a team viewer window with an Id and password *****

Ansh P. :

I need that id and password ***** establish connection

JACUSTOMER-nhoaqhz3- :

Well I didn't get anything more so should I try again?

Ansh P. :

Please!

Ansh P. :

Are you there?

JACUSTOMER-nhoaqhz3- :

Yes but nothing coming up!

Ansh P. :

Let me give you another tool

JACUSTOMER-nhoaqhz3- :

OK

Ansh P. :

Click on this link, click agree to connect to server, and run when prompted: http://www.justanswer.com/remotedesktop/join.aspx?Session=fd60ad6b-0b2a-4626-a3f5-419473988969

JACUSTOMER-nhoaqhz3- :

This time it says "ElsinorScreenCon...exe"

Ansh P. :

Yes, pls run it. I am waiting

Ansh P. :

Just click run or double click on it

JACUSTOMER-nhoaqhz3- :

Sorry I forgot a dot. Should be "Elsinor.ScreenCon....exe"

Ansh P. :

Yes

JACUSTOMER-nhoaqhz3- :

Are you saying I should put it after http above?

Ansh P. :

No, double click on the exe file to run it

Ansh P. :

:(

Ansh P. :

This is the last option we can try. After this, I am out of options

JACUSTOMER-nhoaqhz3- :

I regret to say that we are just using different languages. I do not understand "exe file"

Ansh P. :

Its very easy. Go to that page, click on agree

Ansh P. :

It will either ask you to save or run

Ansh P. :

Click on run or save

JACUSTOMER-nhoaqhz3- :

"that" page? What page?

Ansh P. :

The link which I gave

JACUSTOMER-nhoaqhz3- :

OK I will try

Ansh P. :

I will wait

JACUSTOMER-nhoaqhz3- :

Ok so now I get Elsinor.ScreenConnect.Client.exe3cfyc27

Ansh P. :

Did you clicked save or run?

JACUSTOMER-nhoaqhz3- :

this time it says Elsinor.ScreenConnect Client exe3cfyc27

Ansh P. :

did you clicked "save" or "run"?

Ansh P. :

??

Ansh P. :

I am out of ideas

JACUSTOMER-nhoaqhz3- :

Are you giving up on me?

Ansh P. :

We are getting no where. If I get the remote connection, I can do this is 10 minutes.

JACUSTOMER-nhoaqhz3- :

I clicked on run. Should I do it again?

Ansh P. :

Yes

Ansh P. :

We almost spent 2+ hours on this already.

JACUSTOMER-nhoaqhz3- :

What was that long number if not a ... connection? ....3cfyc27?

Ansh P. :

I am not sure, never seen anything like that.

Ansh P. :

I am already connected to server and waiting for your connection.

Ansh P. :

And if I am unable to help you, I don't prefer to get paid. Hence I would not get paid for these 2 hours.

JACUSTOMER-nhoaqhz3- :

My time as well as yours...... It seems that the computer inventors are just driving us out into space with no connection!

Ansh P. :

True :(

JACUSTOMER-nhoaqhz3- :

So the simple truth is that I cannot use my Samsung

Ansh P. :

You can, if you get your email settings from the computer

Ansh P. :

and setup the email in your Samsung using those details

JACUSTOMER-nhoaqhz3- :

The problem seems to be - what are "email settings"? Who holds the details?

Ansh P. :

That can be provided by either your email host or we can retrieve that details from this computer, which I was trying to do

JACUSTOMER-nhoaqhz3- :

We go around in circles and meanwhile I am having NO difficulty in using my computer to send emails!

Ansh P. :

I can understand

JACUSTOMER-nhoaqhz3- :

So is this a failure? If so who do I contact in Samsung?

Ansh P. :

Samsung can't help

Ansh P. :

Your website host or email host can help

JACUSTOMER-nhoaqhz3- :

But you know they are Tiscali.

Ansh P. :

I am not sure regarding that. That is the company from where you purchased the domain.

Ansh P. :

georgebridge.co.uk


JACUSTOMER-nhoaqhz3- :

Not at all. They know me as *****@******.***. I simply use a personal email address.

Ansh P. :

Okay. I am out of ideas.

Ansh P. :

Sorry

JACUSTOMER-nhoaqhz3- :

Do you say that I should now go to Tiscali? I believe that you help Samsung.

Ansh P. :

Yes

JACUSTOMER-nhoaqhz3- :

OK. Well thank you for trying.

Ansh P. :

You're most welcome. What do you want to do with the deposit?

Ansh P. :

If you want to pay me for the time and trying to help you, please let me know.

JACUSTOMER-nhoaqhz3- :

Please return it to me as I have achieved nothing today.

Ansh P. :

Okay

Ansh P. :

Bye

Ansh P. :

I will take a break for the whole day now!

Ansh P. :

Take care

Ansh P. :

Pls don't rate me as I was unable to help.

Ansh P. :

I am sending your question to customer service for refund.

JACUSTOMER-nhoaqhz3- :

Thank you for trying but I am most disappointed that you could not help at all.

Ansh P. :

I tried almost everything but you were not able to provide me remote connection.

Ansh P. :

So I should be the disappointed person!

Ansh P. :

You are anyways getting your whole amount back

JACUSTOMER-nhoaqhz3- :

You know it would help if people in your business could stop using meaningless terms like "remote connection" which normal people do not use or understand.

Ansh P. :

It's the most easiest way to help someone who does not know much about computer!

Ansh P. :

:)

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