Hi George and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Do you want to configure your mail in your tablet?
Thanks, ***** ***** help you configuring that
What is your email service?
What is the part after @ in your email address? Is it btinternet.com?
I was formerly g*****@******.*** but I now use g*****@******.***
Please tell me the part after @ only of the current email
If you write the whole id, I can't see it as it gets masked
Is it your own domain?
Oh, who is the webhost?
Tiscali I think
Let me try to find out
How do you access your email now?
On my computer which I am on now
You have a custom domain, that will make this a bit tricky
Yes, how do you access this mail from the computer? For example, do you open some software like Windows Live Mail or Outlook or just open your regular browser and go to some website to access this mail?
Yes Windows Live Mail (I think). Anyway I just open the computer and there is my mail.
Ok, we need lot of info to set this email in your tablet. Hopefully, do are not getting mad at me for asking so many questions!
I can be very patient when I know that you are on the right track! Ask what you like
Do you remember the password ***** your mail? Very important!
Any way to check?
I think it was "annie"
Please don't say it here. It's your personal data. I was just expecting a Yes/No answer!
Anyways, to make it simpler, can I remotely connect to your computer and retrieve all required server details to setup the mail in your tablet?
That would be much faster.
Yes please do. I have nothing to hide!
A small extra fee though for the additional service.
OK for guaranteed connection.
I have submitted an additional service offer. Please check and let me know :)
Did you got my offer?
Yes and you got my reply.
Please run this tool -> http://tinyurl.com/ay6foon
It will give an ID password, pls give it to me here for connecting to your computer
Are you there?
Yes but not getting any answer. How to do this?
Which browser are you using?
What is a browser please?
Chrome, Internet Explorer, Firefox etc
Internet Explorer I think
Is it a blue e?
Click on this link and when prompted, click on run: http://tinyurl.com/ay6foon
It will show you an window with ID/Password, give it to me here.
Click on what link please
This link: http://tinyurl.com/ay6foon
It seems to be "TeamViewer ....exe" Is that OK?
Its the remote tool
Anything for me to do?
Yes once you run the tool, you will get an window with iD password
Give that to me
Sorry! I do not understand "run the tool" Please explain
When you said you saw a window named team viewer, did you selected run?
When you do that, you must have got a team viewer window with an Id and password *****
I need that id and password ***** establish connection
Well I didn't get anything more so should I try again?
Yes but nothing coming up!
Let me give you another tool
Click on this link, click agree to connect to server, and run when prompted: http://www.justanswer.com/remotedesktop/join.aspx?Session=fd60ad6b-0b2a-4626-a3f5-419473988969
This time it says "ElsinorScreenCon...exe"
Yes, pls run it. I am waiting
Just click run or double click on it
Sorry I forgot a dot. Should be "Elsinor.ScreenCon....exe"
Are you saying I should put it after http above?
No, double click on the exe file to run it
This is the last option we can try. After this, I am out of options
I regret to say that we are just using different languages. I do not understand "exe file"
Its very easy. Go to that page, click on agree
It will either ask you to save or run
Click on run or save
"that" page? What page?
The link which I gave
OK I will try
I will wait
Ok so now I get Elsinor.ScreenConnect.Client.exe3cfyc27
Did you clicked save or run?
this time it says Elsinor.ScreenConnect Client exe3cfyc27
did you clicked "save" or "run"?
I am out of ideas
Are you giving up on me?
We are getting no where. If I get the remote connection, I can do this is 10 minutes.
I clicked on run. Should I do it again?
We almost spent 2+ hours on this already.
What was that long number if not a ... connection? ....3cfyc27?
I am not sure, never seen anything like that.
I am already connected to server and waiting for your connection.
And if I am unable to help you, I don't prefer to get paid. Hence I would not get paid for these 2 hours.
My time as well as yours...... It seems that the computer inventors are just driving us out into space with no connection!
So the simple truth is that I cannot use my Samsung
You can, if you get your email settings from the computer
and setup the email in your Samsung using those details
The problem seems to be - what are "email settings"? Who holds the details?
That can be provided by either your email host or we can retrieve that details from this computer, which I was trying to do
We go around in circles and meanwhile I am having NO difficulty in using my computer to send emails!
I can understand
So is this a failure? If so who do I contact in Samsung?
Samsung can't help
Your website host or email host can help
But you know they are Tiscali.
I am not sure regarding that. That is the company from where you purchased the domain.
Not at all. They know me as *****@******.***. I simply use a personal email address.
Okay. I am out of ideas.
Do you say that I should now go to Tiscali? I believe that you help Samsung.
OK. Well thank you for trying.
You're most welcome. What do you want to do with the deposit?
If you want to pay me for the time and trying to help you, please let me know.
Please return it to me as I have achieved nothing today.
I will take a break for the whole day now!
Pls don't rate me as I was unable to help.
I am sending your question to customer service for refund.
Thank you for trying but I am most disappointed that you could not help at all.
I tried almost everything but you were not able to provide me remote connection.
So I should be the disappointed person!
You are anyways getting your whole amount back
You know it would help if people in your business could stop using meaningless terms like "remote connection" which normal people do not use or understand.
It's the most easiest way to help someone who does not know much about computer!