How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4939
Experience:  Certified Computer expert with over 10 years experience.
51029781
Type Your Computer Question Here...
Chris L. is online now

hi please help! my samsung 500GB external driver will not

Resolved Question:

hi please help!
my samsung 500GB external driver will not let me delete and files
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** I will be happy to assist you.

What exactly is the issue, are you receiving any type of error message when you try and delete?

Please let me know, also are you using a windows computer, if so which version?
Customer: replied 2 years ago.

Hi Chris

Thank you for coming to my assitance

Trying to cut from external drive and paste on internal.

error message reads "You need permission to perfor this action

You require permission from S-1-5-2-1- ********* +( ANOTHER TEN THEN DIGITS)

TRY AGAIN SKIP CANCEL"

Customer: replied 2 years ago.

PC WINDOWS - THANKS -

YIDI

Expert:  Chris L. replied 2 years ago.
Ok is this happening when you try and paste into any folder?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.

Remote support can save a lot of time if you are not comfortable performing repairs yourself.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,
Chris
Customer: replied 2 years ago.

PLEASE checkout pc. standing by now

Expert:  Chris L. replied 2 years ago.
Ok you need to click the get extra help button. Next for me to get connected you need to download and run the connection program.

Please click HERE next click agree and follow the instructions to download and run teh connection utility.
Chris L. and other Computer Specialists are ready to help you