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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4865
Experience:  Certified Computer expert with over 10 years experience.
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my emails are blocked with the message "there is an error",

Customer Question

my emails are blocked with the message "there is an error", but there is not.
Also my contact list has been flooded with hundreds of names
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** I will be happy to assist you.

Ok it sounds for sure like your email account was broken into and someone used it to send mass amount of emails.

Have you changed your password ***** this point?

Also what exactly does the error message you receive say?
Customer: replied 2 years ago.

Something like there is an error cannot send

Expert:  Chris L. replied 2 years ago.
Ok most likely your email address has been blocked from sending because of abuse. As I said someone broke into the account and probably sent thousands of spam messages to people so AOL blocked it from being able to send for the protection of your account and to the people who were receiving the messages.

Usually you just need to reset your AOL password ***** sign out and sign back in again before you can send.

After you have done that do the following.

1. Click Options in the upper-right corner of Mail, then select Mail Settings.

2. In the column on the left, click Compose, then scroll down to the Display Name area in the middle of the page. If the name has AOL or A.O.L. in it, change it to avoid problems sending email from the account.

3. When you're done, click Save Settings at the bottom.

If you think this is too difficult for you to do on your own click the get extra help button and I will connect to your computer and do it for you.

Thanks,
Chris
Customer: replied 2 years ago.

I think I will sign out now and try your method, regards. RHT

Expert:  Chris L. replied 2 years ago.
Ok, please remember to rate my service.

If you need more help click get extra help.

Thanks,
Chris
Expert:  Chris L. replied 2 years ago.
I had not heard back from you and have not received a rating. I just wanted to check in and see if you still needed help.

Thanks,
Chris

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