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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4678
Experience:  B.Sc. Computer Science with Honors
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Hi I have got a Dell Inspiron 1520 Laptop running Windows Vista

Customer Question

Hi I have got a Dell Inspiron 1520 Laptop running Windows Vista Home Premium 32-bit and its is starting up and shutting down Slow and when i run programs or open things like the interned there seems a lag before it decides to do it. Hope you might be able to help in some way Thank you
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please try the below steps

Michelle :

click start..in the search box type msconfig

Michelle :

open the system configuration utility from the search results

Michelle :

in the window that opens click on startup tab

JACUSTOMER-mq1ukk5s- :

i forgot to say i allready did that

Michelle :

click on disable all button

Michelle :

ok let me know what all you have tried so that we do not repeat the same steps

JACUSTOMER-mq1ukk5s- :

Already Tried:
so far I have tried a full virus scan, Hardrive check for erros, Defragment and a hardware and software scan via dells inbuilt software and disabled programs in Msconfig

Michelle :

ok what software did you use for running a virus scan

JACUSTOMER-mq1ukk5s- :

Norton 360

JACUSTOMER-mq1ukk5s- :

and that found nothing

JACUSTOMER-mq1ukk5s- :

would it help if i sent you a audit if my laptop so you can see everything about my laptop

JACUSTOMER-mq1ukk5s- :

would it help if i sent you a audit of my laptop so you can see everything about my laptop


Michelle :

no...the information you have shared has given me a fair idea

Michelle :

now you mentioned that system runs slow during startup, shutdown and while browsing the internet

Michelle :

i will list down few tools which are all free trials that you need to run one by one

Michelle :

so when you download these tools you do not have to pay anything, its free

JACUSTOMER-mq1ukk5s- :

only when opening programs at first

Michelle :

ok...download and run rkill from below link

JACUSTOMER-mq1ukk5s- :

can i do this while you are still connected

Michelle :

let me know once done

Michelle :

yes

Michelle :

i will be online

Michelle :

anyhow if this window closes you can reopen this chat from just answer email by clicking on view answer

JACUSTOMER-mq1ukk5s- :

just downloading it now

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

whats that program ment to do or look like

JACUSTOMER-mq1ukk5s- :

and how do i know when its finished

JACUSTOMER-mq1ukk5s- :

are we still connected

JACUSTOMER-mq1ukk5s- :

I get this Rkill report

JACUSTOMER-mq1ukk5s- :

Rkill 2.6.8 by Lawrence Abrams (Grinler) http://www.bleepingcomputer.com/ Copyright 2008-2014 BleepingComputer.com More Information about Rkill can be found at this link: http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/05/2014 12:34:20 PM in x86 mode. Windows Version: Windows Vista (TM) Home Premium Service Pack 2

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender] "DisableAntiSpyware" = dword:00000001

* Windows Firewall Disabled

[HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile] "EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running. Startup Type set to: Automatic

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost ::1 localhost

Program finished at: 11/05/2014 12:36:41 PM Execution time: 0 hours(s), 2 minute(s), and 20 seconds(s)

Michelle :

when you download it, at the bottom of internety explorer screen you will teh file getting downloaded with option to save, run or save an run teh file

JACUSTOMER-mq1ukk5s- :

i got that message above

Michelle :

ok good

Michelle :

i just reviewed it

JACUSTOMER-mq1ukk5s- :

whats the next program to run

Michelle :

next link i will post

Michelle :

give me a min here

JACUSTOMER-mq1ukk5s- :

ok

JACUSTOMER-mq1ukk5s- :

downloading that one now

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

do i run a full or quick scan

Michelle :

quick scan

JACUSTOMER-mq1ukk5s- :

its doing it now ill let you know when its done

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

its finished do i click run cleaner

Michelle :

yes

Michelle :

please click on run cleaner

JACUSTOMER-mq1ukk5s- :

its doing it now

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

120.2mb removed

Michelle :

good

Michelle :

next tool to run

JACUSTOMER-mq1ukk5s- :

next program please

Michelle :

ok before i give the link, i would like you to know few things

Michelle :

you need to run a quick scan

JACUSTOMER-mq1ukk5s- :

on cc cleaner

Michelle :

no i am talking about the next tool which i will give

JACUSTOMER-mq1ukk5s- :

ok

JACUSTOMER-mq1ukk5s- :

do i need to uninstall ccleaner before i install next program

Michelle :

once the next tool completes the scan it will show a list of files..you need to manually cross check that all files found are sleected and then remove them...after that yu will have to restart computer to finalise the removal

Michelle :

so after restart you can open this chat from just answer email by clicking on view answer

Michelle :

here is the link

JACUSTOMER-mq1ukk5s- :

ok

JACUSTOMER-mq1ukk5s- :

The scan is running now ill let you kbow once finished and i have restarted computer

Michelle :

yes sure

JACUSTOMER-mq1ukk5s- :

do i still need to restart my computer even as the program found nothing at all

Michelle :

yes

Michelle :

and when it restarts observe if there is any difference in soeed

Michelle :

speed

Michelle :

during startup

JACUSTOMER-mq1ukk5s- :

ok

Michelle :

ok i wait for you

JACUSTOMER-mq1ukk5s- :

Hello

JACUSTOMER-mq1ukk5s- :

it made no difference and also no fidderence when opening ie explour

Michelle :

have you tried a reset of internet explorer

JACUSTOMER-mq1ukk5s- :

yes

Michelle :

iok and with msconfig did you disable all the startup items

JACUSTOMER-mq1ukk5s- :

i am not having the problem in using it once open its the initial opening the program

JACUSTOMER-mq1ukk5s- :

and all start up programs are disabled

JACUSTOMER-mq1ukk5s- :

or any programs theres a lag between telling them to open to being open and the startup and shut down is still slow#

Michelle :

try this

Michelle :

Start -> Settings -> Control Panel -> System -> Advanced -> Performance -> Settings -> Visual Effects -> Adjust for best performance

Michelle :

Start -> Settings -> Control Panel -> System -> Advanced -> Performance -> Settings -> Advanced -> Virtual Memory -> Change -> Custom Size and set the Initial Size and Maximum size to 1500.

Michelle :

after that check if there is nay change in performance

JACUSTOMER-mq1ukk5s- :

ill try that

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

cant see Visual Effects

JACUSTOMER-mq1ukk5s- :

found it now

JACUSTOMER-mq1ukk5s- :

I cant find Virtual Memory

Michelle :

it would be under paging file size

JACUSTOMER-mq1ukk5s- :

i have found Virtual Memory now but what do i do

Michelle :

change the minimum and maximum size to 1500

JACUSTOMER-mq1ukk5s- :

i need to put maximum to 1500 and the minimum also to 1500

Michelle :

yes both 1500

JACUSTOMER-mq1ukk5s- :

once donw ahats theta going to do

Michelle :

that increases the operation speed of the cpu

Michelle :

so helps in loading programs faster

JACUSTOMER-mq1ukk5s- :

ok i need to restart computer now

Michelle :

es

Michelle :

yes

JACUSTOMER-mq1ukk5s- :

ill reconnect once done is that ok

JACUSTOMER-mq1ukk5s- :

hello

JACUSTOMER-mq1ukk5s- :

i did that reatart and infact it made it even slower

Michelle :

ok..in that case change the virtual memery back to 1024 both min and max

Michelle :

further let me know when was the last time the computer was working finr

Michelle :

fine

JACUSTOMER-mq1ukk5s- :

ok ill just do that

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

a couple of months ago

Michelle :

how much is the memory on this computer

Michelle :

also let me know how much free space you have on the hard disc

JACUSTOMER-mq1ukk5s- :

how do i send you files on here that are not images

Michelle :

no you can just let me know the available free space

Michelle :

click start..computer

JACUSTOMER-mq1ukk5s- :

ok

Michelle :

right click on c:

Michelle :

properties

Michelle :

it will show the available free space

JACUSTOMER-mq1ukk5s- :

ok

JACUSTOMER-mq1ukk5s- :

Full Size Image

JACUSTOMER-mq1ukk5s- :

there you go

JACUSTOMER-mq1ukk5s- :

Memory (RAM) 2.00gb

JACUSTOMER-mq1ukk5s- :

are we still connected

Michelle :

yes i am just checking

Michelle :

please give me a min more

JACUSTOMER-mq1ukk5s- :

ok take as long as you need

Michelle :

the computer stats seem to look all fine

Michelle :

plus the tools we have run and settings you have already tried are ample to make the system run real fast

Michelle :

is there any recent software that you loaded on your computer that takes too much of space and resources

JACUSTOMER-mq1ukk5s- :

no

JACUSTOMER-mq1ukk5s- :

i have hardley any programs on there

Michelle :

and have you experienced anyrandom shutdowns or restarts

Michelle :

or the laptop getting heated

JACUSTOMER-mq1ukk5s- :

Full Size Image

JACUSTOMER-mq1ukk5s- :

thats all i have on the computer

JACUSTOMER-mq1ukk5s- :

no ranyrandom shutdowns or restarts

Michelle :

yes just checked..software part looks fine

Michelle :

any heatups

JACUSTOMER-mq1ukk5s- :

yes the laptop does get quite walm

JACUSTOMER-mq1ukk5s- :

yes the computer does get walm

Michelle :

and how old is this laptop

JACUSTOMER-mq1ukk5s- :

bought mid 2007

Michelle :

ok

Michelle :

now as per my understanding, all software part is upto date and set for optimal performance

JACUSTOMER-mq1ukk5s- :

as far as i can see would you like to remoteconnect to have a look

Michelle :

since there have not been any random shutdows or reboots, the only thing that could be causing this would be the cpu fan

Michelle :

place your hand near the vent and check if you can feel the air blowing out

JACUSTOMER-mq1ukk5s- :

i do have the laptop on a cooling fan stand

JACUSTOMER-mq1ukk5s- :

but give it a few seconds and the fan should speed up

Michelle :

so what about the internal fan

JACUSTOMER-mq1ukk5s- :

is there any programs to test the fans

Michelle :

does it seem to run at proper speed

Michelle :

no programs to test the fan

Michelle :

in case of a critical malfunction the laptop would come up with an error

JACUSTOMER-mq1ukk5s- :

its is verry quiet running

Michelle :

what i feel is the problem is that dust is there on the fan

JACUSTOMER-mq1ukk5s- :

i do feel a tiny bit of air

Michelle :

so its not running properly causing system heatup

JACUSTOMER-mq1ukk5s- :

why would that make the laptop run slow

Michelle :

yes, that would heat up the cpu and if cpu gets heated,the entire machine goes slow

JACUSTOMER-mq1ukk5s- :

and all the vents look clean

Michelle :

its not the vents..its on the blades of the fan that dust accumulates

JACUSTOMER-mq1ukk5s- :

how do i go about cleaning them out

Michelle :

as unit is quite old, it would be out of warranty.if you are comfortable i would suggest you to open the laptop and clean the fan

Michelle :

i can give you the steps

JACUSTOMER-mq1ukk5s- :

ok

JACUSTOMER-mq1ukk5s- :

since unplugging the cooling stand i do feel quite a lot of heat comminf drom one of the side vents

JACUSTOMER-mq1ukk5s- :

the laptop is a dell Inspiron 1520

Michelle :

ok.

Michelle :

owners manual link

Michelle :

page 153

Michelle :

though excat fan replacement steps are not there but you will get steps to disassemble most of it to gain access to the fan

JACUSTOMER-mq1ukk5s- :

i cant open that link

Michelle :

ok let me give you another one

JACUSTOMER-mq1ukk5s- :

all i get is





















Info icon
Internet Explorer cannot display the webpage

What you can try:









Diagnose Connection Problems








[IMAGE][SRC][/SRC][ALT]More information[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

JACUSTOMER-mq1ukk5s- :

ok

Michelle :

infaqct i got the exact one for the fan itself

Michelle :

in the page that opens click on pdf against service manual

JACUSTOMER-mq1ukk5s- :

ok please hold

Michelle :

yes sure

JACUSTOMER-mq1ukk5s- :

i have downloaded it

Michelle :

ok

JACUSTOMER-mq1ukk5s- :

i got it open

JACUSTOMER-mq1ukk5s- :

but i was hopeing for pictures as well as text

Michelle :

there are pictures in between wherever there is a complex step involved

JACUSTOMER-mq1ukk5s- :

ok

JACUSTOMER-mq1ukk5s- :

ill try that and see if its dirty

JACUSTOMER-mq1ukk5s- :

is it ok if i get back you once i looked

JACUSTOMER-mq1ukk5s- :

And thank you so far for your help

Michelle :

sure

Michelle :

take your time

Michelle :

i will be online

Michelle :

my status might show as stepped out of chat but as soon as you post me a message i will reply back

JACUSTOMER-mq1ukk5s- :

hello

JACUSTOMER-mq1ukk5s- :

i was not able to get the bottom of the laptop off but i puffed compressed air in to it an that bshould clean it if dust in it i all did a diognistic test on the fan using dell software and that passed ok. y tave taken the temp of the hat comming out the side vent and that reads 42.7c

JACUSTOMER-mq1ukk5s- :

i was not able to get the bottom of the laptop off but i puffed compressed air in to it an that should clean it if dust in it i also did a diognistic test on the fan using dell software and that passed ok. i have taken the temp of the hat comming out the side vent and that reads 42.7c

Michelle :

is there any change now when you open programs or its still slow

Michelle :

let me know and i will suggest further

JACUSTOMER-mq1ukk5s- :

A tiny bit faster but still not fast enough

Michelle :

i have tried most of the steps possible on the software as well as hardware end

Michelle :

there is however one more tool. that i would like you to run

Michelle :

hopefully this should do the trick

Michelle :

you can download and run combofix from below link

Michelle :

download, save and run the file

Michelle :

your antivirus software will try to block it, so please allow it run

Michelle :

one more thing this tool will take 15 mins or more to run during which it might restart on its own

Michelle :

once you get a log report that will be an indication that it has finished

Michelle :

you need to close the report and restart computer once more. restarting is a must

Michelle :

after restart, check the computer for any notable difference in speed and let me know

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