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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 2967
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I am unable to create an amazon account on my new kindle paperwhite,

Customer Question

I am unable to create an amazon account on my new kindle paperwhite, i think i might have accidentally touched a couple of keys which set up a password ***** i do not know Is it possible to speak to someone and get help
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-m82nwunt- :

I am ready now

***** *****nell :

hello, is it asking you to enter an amazon account? (email address)

JACUSTOMER-m82nwunt- :

Yes - Create an Amazon Account

***** *****nell :

we an create an amazon account from the web and you can then use it in your kindle

***** *****nell :

what is the email address you want to use for your amazon account?

JACUSTOMER-m82nwunt- :

I cant seem to come out of the Create an account screen

JACUSTOMER-m82nwunt- :

Sorry didn't give you the info - *****@******.***

***** *****nell :

can you type the email again, please replace @ with AT when typing your email her

***** *****nell :

here

JACUSTOMER-m82nwunt- :

srouse41

JACUSTOMER-m82nwunt- :

srouse41AThotmail.com

***** *****nell :

ok, can you please go to your kindle, and select Login

***** *****nell :

enter your email address***@******.***

***** *****nell :

and enter your password, and login

JACUSTOMER-m82nwunt- :

Can't sellect log, in only option on the Create an Amazon Account is either Create an Account or Set Up Later

***** *****nell :

do you have a login or signin option?

***** *****nell :

can you select "set up later"

JACUSTOMER-m82nwunt- :

I have selected Set up later but all that happens is a flash on the screen and screen returns to Create an Amazon Account

***** *****nell :

can you select it

***** *****nell :

what happens?

JACUSTOMER-m82nwunt- :

Screen remains the same with the two options Create Account or Set Up later. I have also tried switching of and back on again. Comes back with same screen

***** *****nell :

can you select create account, what happens?

JACUSTOMER-m82nwunt- :

Nothing I am already in Create an Amazon Account which has boxes to fill in i.e. E-mail address, Enter Password, Confirm password ***** two options Set Up Later or Create Account. Top Message says

JACUSTOMER-m82nwunt- :

- Missing e-mail addres. Please correct and try again. Please enter your password

JACUSTOMER-m82nwunt- :

You must provide a name. Please check that your passwords match and try again

***** *****nell :

can you enter an email address

JACUSTOMER-m82nwunt- :

No am trying again

***** *****nell :

waiting

JACUSTOMER-m82nwunt- :

No - I have put in my email address but nothing comes up in the e-mail box

***** *****nell :

did you enter your email correctly?

JACUSTOMER-m82nwunt- :

yes - but will try again to make sure

***** *****nell :

waiting

JACUSTOMER-m82nwunt- :

Have tried again but nothing comes up in the e-mail box

***** *****nell :

I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.

JACUSTOMER-m82nwunt- :

Still waiting!!!!!

JACUSTOMER-m82nwunt- :

I is nearly an hour since I contacted you an am still awaiting an answer!!!!!!

Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro.


Please press and hold down the Power button on your Kindle for 20 seconds. After that, release it and it should restart. If not, power it back on and let me know if you still see the "Create an Amazon Account" or something else.

Expert:  IT Miro replied 2 years ago.
Hi again!

Do you still require assistance with this issue?

Let me know,
IT Miro

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