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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Due to the DVD Drive not working (the first time I have tried

Customer Question

Due to the DVD Drive not working (the first time I have tried to use it) I have taken my laptop back to when leaving the factory. The problem is now that as Microsoft office was already installed when I received it new, how do I get back Office? Please help.....
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can i Remote onto your machien and fix the issue at no extra cost

I can send you a link to Connect that means we can Screen Share and I

Can see and fix your issue.

Its Fully Secure and built into the JustAnswer System Let me Know and Will

Send details on how to connect

Cheers James
Customer: replied 2 years ago.

What do you need to know?

Expert:  James K. replied 2 years ago.
Can i Remote onto your machien and fix the issue at no extra cost

I can send you a link to Connect that means we can Screen Share and I

Can see and fix your issue.

Its Fully Secure and built into the JustAnswer System Let me Know and Will

Send details on how to connect
Customer: replied 2 years ago.

What is one to do next?

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=281fb3a0-9616-4761-8a35-69a4dc6972bb

Click the Link above A page Will open

1 Click the Green I agree Button

2 A file will Download Called Screenconnect .exe

3 Run the File

Click Run/OK/Yes if asked