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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Surface Pro and a Surface Pro 2. Recently I have been

Customer Question

I have a Surface Pro and a Surface Pro 2. Recently I have been unable to access Microsoft Store or any of my apps. A recent attempt to access Store produced the following message: "We weren't able to connect to store. This might have happened because of a server problem or the network connection timed out. Please wait for few minutes and try again. (0x80072ee2)." Trying again leads to "Loading store ..." indefinitely. Other apps tell me that I don't have an internet connection - but I can access my ISP home page and e-mail. As far as I know, I am signed into my Microsoft Account (although I am uncertain about this - as it appears unecessarily obscure!). Please help!
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Does it happen on both tablets?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Yes, it happens on both tablets. Yes, we can do a remote support session.

Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

Or click on the website below:

, then allow the Elsinore.ScreenConnect program to download / run when prompted (at the bottom.)
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

Expert:  Viet - Computer Tech replied 2 years ago.

Hi Dave,

It looks like your computer is not able to connect with me. Please try another way:

  1. Please click on the website below:
  2. Then download / run the file when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the program.
  4. Do not close the program.

When you are available, please reply back at the box below to continue. Thank you,

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