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I made a copy of the test results using the test you send and .is there a way I can send those results to you as the reason I needed to do a hardware test was my cd/dvd drive has stopped working. I managed doing a test with Toshiba PC Diagnostic Tool and that said
CD/DVD DRIVE TEST (E:\) DONE FAIL
Date 2014/11/09 17:30:41
[PC Information]Model Name Satellite L350Part Number PSLD8E-00D008ENSerial Number X8448848QOS Version Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1BIOS Version 2.20CPU Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHzPhysical Memory 2048MB RAMHard Disk Capacity 0 [Byte] 0.000 [KB]Hard Disk Free Space Capacity 203,006,820,352 [Byte] 189.065 [GB]Video Mobile Intel(R) 4 Series Express Chipset Family version=184.108.40.2062Screen Resolution 1440 x 900 PixelsColor Quality True Color (32 Bit)Sound High Definition Audio Device version=Network Realtek PCIe FE Family Controller version= MAC Address=00:1E:33:73:C5:75Modem TOSHIBA Software Modem version=IDE Device 1 TOSHIBA MK2552GSX FW version=LV01IDE Device 2 MATSHITA DVD-RAM UJ880ASIDE Device 3 NoneIDE Device 4 NoneIDE Device 5 NoneIDE Device 6 NoneInternet Explorer 9.11.9600.17358
EC/KBC Version "Ï"PS-MICOM Version "Ï"
wont let ne send second report as I get this message
yes I uninstalled and reinstalled any chance you remote connection and having a look also I need iTunes on this computer as I use it all the time
I don't want to uninstall I tunes as I have over 4 thousand songs . but I found this online http://support.apple.com/en-gb/TS2308
I was wondering if you might be able to read it and remote connect and maybe try it Thank you
ok please try what I sent you first Thank you
please forget my last message if you are 100% sure I wont loose any songs please can you remote connect and uninstall it and reinstall it Thank you
ok please remote connect ASAP and try what think you need to do that wont loose any songs at all
are you ready yet
running file now
Any chance i could get plans on removing the CD drive thank you
>please click here for the instructions<
I have resolved this for you via remote screen share.Please let me know if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!...