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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Can you advise how to order where i can buy online recovery

Customer Question

Can you advise how to order where i can buy online recovery disc for hp window 8 or how to reformat
my hp window 8 cd
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the issue with your hp windows 8 computer that you need to reformat?

Please reply at the box elow. Thank you
Customer: replied 2 years ago.

MY LAPTOP AS BEEN INFESTED WITH SOME VIRUS AND IS BEEN RUNNING SLOW AND I FEAR MY PRIVACY WORKING USING THE LAPTOP IS NOT SAFE ANYMORE BESIDE THAT I NEED TO REFORMAT IT BECAUSE THERE IS A LOT OF JUNK FILES MAKE IT RUN SLOW

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please do the following to format/refresh the computer:

  1. At the login / password ***** press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the troubleshoot / reset... option.
    (When prompted, select the "Just remove files" option.)

 

Please let me know. Thank you.
Customer: replied 2 years ago.

Hello There

Please advise me where the shift key is embedded on the window 8 hp laptop

Expert:  Viet - Computer Tech replied 2 years ago.
What's the model of your HP windows 8 laptop, such as 2000-2d19WM, or 15-n028us, etc.? Please check at the back/bottom of it. Does your laptop has a keyboard?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes it has a key board i don't know the model is not written under it

Expert:  Viet - Computer Tech replied 2 years ago.
The Shift key is the key on the left of the letter Z key.

Please let me know. Thank you.
Customer: replied 2 years ago.

is not working for me what do i do now

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry. Did you follow the exact steps:

  1. At the login / password ***** press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the troubleshoot / reset... option.
    (When prompted, select the "Just remove files" option.)

If that does not work, please try:

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Recovery.

  3. Under Refresh your PC without affecting your files, tap or click Get started.

  4. Follow the instructions on the screen.

If that still does not work, please turn off computer, then turn on, then keep tapping the key F11 quickly and repeatedly, then try the option Troubleshoot / Refresh your pc option. More details:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03489643&cc=us&dlc=en&lc=en#N578

Please let me know. Thank you.

Customer: replied 2 years ago.

hi there

i got this message when i follow your instructions

it says insert media your recovery media will provide some programme missing

Expert:  Viet - Computer Tech replied 2 years ago.

Sorry, you can order the recover media online at the website below:

https://www.best2serve.com/sales/declare_rcd.php?part=&lc=en&cc=ie

Reference:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-bph07143-39%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Note: If you need to find out your HP laptop model, you can click on the website below, then click on the "Find now" option at the section "Detect my product", and continue:

http://www8.hp.com/ie/en/drivers.html

And/or if you'd like to, I can try to connect remotely to your laptop, and remove the virus and clean up the laptop for you.

Please let me know. Thank you,

Customer: replied 2 years ago.

CAN YOU HELP ME TO ***** REMOTELY

Expert:  Viet - Computer Tech replied 2 years ago.
Yes, please let me know when you are available. Thank you.
Customer: replied 2 years ago.

am ready now

Expert:  Viet - Computer Tech replied 2 years ago.

Please accept the remote support offer, then please click on the website below in order to connect with me, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ac5d4a7e-8268-4b0c-8b3f-1f388f87082b

Or click on the website below:

http://tinyurl.com/oaar54a

, then allow the Elsinore.ScreenConnect program to download/run when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.

I've cleaned up the computer; please see if it runs better now. Thank you.

Customer: replied 2 years ago.

CAN YOU HELP ME WITH THE HP SPANISH TELEPHONE LINE TO ORDER THE RECOVERY DISC ONLINE

OR CAN JUST ORDER FOR ME

BELOW ARE THE UNIT DETAILS:

»HP 250 G1 Notebook PC
Serial Number: 5CG33559FN
Product Number: F0X71ES

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