MY LAPTOP AS BEEN INFESTED WITH SOME VIRUS AND IS BEEN RUNNING SLOW AND I FEAR MY PRIVACY WORKING USING THE LAPTOP IS NOT SAFE ANYMORE BESIDE THAT I NEED TO REFORMAT IT BECAUSE THERE IS A LOT OF JUNK FILES MAKE IT RUN SLOW
Please advise me where the shift key is embedded on the window 8 hp laptop
yes it has a key board i don't know the model is not written under it
is not working for me what do i do now
I'm sorry. Did you follow the exact steps:
If that does not work, please try:
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Follow the instructions on the screen.
If that still does not work, please turn off computer, then turn on, then keep tapping the key F11 quickly and repeatedly, then try the option Troubleshoot / Refresh your pc option. More details:
Please let me know. Thank you.
i got this message when i follow your instructions
it says insert media your recovery media will provide some programme missing
Sorry, you can order the recover media online at the website below:
Note: If you need to find out your HP laptop model, you can click on the website below, then click on the "Find now" option at the section "Detect my product", and continue:
And/or if you'd like to, I can try to connect remotely to your laptop, and remove the virus and clean up the laptop for you.
Please let me know. Thank you,
CAN YOU HELP ME TO ***** REMOTELY
am ready now
Please accept the remote support offer, then please click on the website below in order to connect with me, then I can help you directly:http://www.justanswer.com/remotedesktop/join.aspx?Session=ac5d4a7e-8268-4b0c-8b3f-1f388f87082b
Or click on the website below:
, then allow the Elsinore.ScreenConnect program to download/run when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
I've cleaned up the computer; please see if it runs better now. Thank you.
CAN YOU HELP ME WITH THE HP SPANISH TELEPHONE LINE TO ORDER THE RECOVERY DISC ONLINE
OR CAN JUST ORDER FOR ME
BELOW ARE THE UNIT DETAILS:
»HP 250 G1 Notebook PC Serial Number: 5CG33559FN Product Number: F0X71ES