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Hello Eric! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you checked the Display option in Control Panel?
Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
yes, my phone no is *********** also i have checked on the display panel
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:http://www.justanswer.com/remotedesktop/join.aspx?Session=421add36-918c-4fa5-ae27-9b6d9c79d95f
Or click on the website below:
, then allow the Elsinore.ScreenConnect program to download/run at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
the exe has a problem
windows cannot open this file
java needs latest windows! can we do it by phone?
Please reply at the box below. Thank you,
sorry it is just goes blank
Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,
153 341 154
Please re-open the TeamViewer program icon on the Desktop screen when the computer is backed on. Thank you.
did what you instructed still no joy so reconnected back
Sorry, so you did this:
Don't do any more step, then let me know if the main screen should show on the monitor from Matrox graphics card. Thank you.
sorry to say it did not change
and thank you for help
Thank you I tried your suggestion ie desktop etc.
To recap - what I call monitor 1 is on the matrox board.
however, what is shown in the display properties - settings
is also called 1 on the Radeon board and is in fact my monitor 2.
To summarize my windows monitor should be on the Matrox board and not on the Radeon board (the number 1 is confusing the issue).
I have verified both monitors are working correctly.
Did you receive my explanation of five minutes ago? 7:50pm
Thanks for reply..Then select 2 which is your Matrox and make it as the primary display adapter.
Also please let me know whether you get display on both monitorPlease update statusThanks
Thank you and can we please continue this tomorrow morning?
Did you get previous message sent 7:10 am?
Let's start again - forget monitors 1 & 2 from original question.
The main monitor is on Matrox RTX2 which I use for my operating system.
The other monitor is on Radeon X1950 pro graphics card which I use for display from my editing program.
All was in working order until recently when I reorganized my workspace, keeping the same wiring connections.
However since the the roles have reversed,
i.e. Main - display
other monitor - operating system.
1. Plug and play monitor on Radeon X1950 pro
2. (Default monitor) on Radeon X1950 pro secondary.
Thanks for your reply..What we intent to do is to set "Plug and play monitor on Radeon X1950 pro" as the primary monitor and "X1950 pro secondary" as secondary monitorPlease do as follows1: From Desktop, Right click > Properies > Click Settings tabSelect Adapter 2 which is "Radeon X1950 Pro" on your case, then Check this option "Choose this device as Primary monitor "Also make sure you set monitor to correct resolution3: Click Apply then OKThis sets "Plug and play monitor on Radeon X1950 pro" as the primary monitor and "X1950 pro secondary" as secondary monitorNote: If you don't want to extend windows to secondary monitor, simply uncheck the option on X1950 pro secondary adapter. "Extend my windows desktop onto this monitor"Selecting the Extend my Windows desktop onto this monitor check box allows you to drag items across your screen onto alternate monitors
Please let me know the status
With all due respect, you have not understood my last message.
I do not want my o/s on Radeon.
I do want my o/s on Matrox monitor.
I already have o/s on Radeon.
If still in doubt please give me your phone number and I will ring you.
Thanks for your help.
yes i am on line the remote line should be set up
id 153 341 154
ok talk to me please
peg negotiated width 16
primary video adapter ex pci graphics
ext pci e graphics
ext pci graphics
have selected the pcie as instructed
I have followed your instructions and selected PCIE.
Can we please converse tomorrow?
Which time zone are you ?
Thank you for your help.