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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4686
Experience:  B.Sc. Computer Science with Honors
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I am trying to print using my canon pixma MG3250 wifi printer...I

Customer Question

I am trying to print using my canon pixma MG3250 wifi printer...I have been printing from my samsung tablet for six months wih no problems but now when the page is printed to is illegible. The print is fuzzy and looks like the ink was wet and smudged. This doesnt happen when I print emails although if the emailmis redirected eg an ebay message, the printing is as above.
Any suggestions?
Stella
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know that do documents and pictures print fine when sending prints from your computer

JACUSTOMER-l2fx5hpk- :

I only have my tablet and up to last week the printing was fine

Michelle :

ok..have you tried printing from the printer itself

JACUSTOMER-l2fx5hpk- :

Do you mean copying? If so that is fine

JACUSTOMER-l2fx5hpk- :

When I reinstalled printhand the test page printed clearly

Michelle :

ok

Michelle :

are there lines on prints or ink smudges

JACUSTOMER-l2fx5hpk- :

There are no lines...the page looks like the paper was wet when printed

Michelle :

ok..

Michelle :

we will first attempt few manual cleaning steps

Michelle :

please remove the cartridges and printhead and turn off printer

Michelle :

now clean the golden contacts and nozzles on cartridge as well as printhead with cotton swab and alcohol

Michelle :

also keep the ON button on printer pressed for 10 secs

Michelle :

please ensure that you have removed the power cord whene attempting the above steps

Michelle :

once the steps are done, plug in power cord and turn on printer

Michelle :

insert ink and printhead and try a print

JACUSTOMER-l2fx5hpk- :

Sorry no change

Michelle :

ok and when you print emails they print out fine

Michelle :

is that correct

JACUSTOMER-l2fx5hpk- :

Yes

Michelle :

are you using any specific app for printing

JACUSTOMER-l2fx5hpk- :

Printhand

Michelle :

ok..just to confirm your tablet is android or windows based

JACUSTOMER-l2fx5hpk- :

Could it be my tablet at fault?

Michelle :

it seems to be a setting issue with the tablet

Michelle :

because if printer is printing the emails fine then its not a mechanical issue with the printer

Michelle :

have you tried using the canon mobile printing app

Michelle :

i would suggest to try that or remove printhand and after a reboot of the tab , reinstall printhand and try printing

JACUSTOMER-l2fx5hpk- :

I will give it a go.

Michelle :

yes sure..try it and let me know the status once done

JACUSTOMER-l2fx5hpk- :

I have to go out for an hour or so...will I still be able to reach you?

Michelle :

yes i will be online

Michelle :

you can reopen this chat from just answer email by clicking on view answer

Michelle :

my status will show as steeped out of chat or offline but once you post a reply i will be notified and will join the chat

Michelle :

do let me know once you are back and have tried the steps

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