Answer says"Ooops something went wrong. We could not display the page you asked for. If the problem persists, please contact Kindle Customer Service"
Yes I am using a Paperwhite
After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
What do I do next. The problem persists.
Yes I have several books on the kindle, some not yet read, It is more than a month since I called them up and I cannot remember how I did it. So far as I can remember the kindle store page appeared automatically on the screen.
Your Kindle device will power off and power back on.
Done that, please re-connect to your WIFI network, then re-register your Kindle device following the directions enlisted:
I have spent hours trying to carry out your instructions, the last of which was to return the device to the factory default setting. This has resulted in the loss of ALL of the previously installed books and I cannot get the device to re-register for some unknown reason! So I am left with an empty and apparently useless kindle not to mention a bill for £26. Hardly good service.
Amongst the instructions which I received was one to reset the device. I did this and in the process of resetting all of the books, several of which I have not yet read, were erased from the device. I attempted to restart the device but it will not work. It states that the password ***** ***** though it is the one I originally used.