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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9483
Experience:  Computer specialist
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my finger print wont work to open my phone and i have forgotten

Resolved Question:

my finger print wont work to open my phone and i have forgotten my password
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** am sorry to hear that happened.
I will need the brand and model of your phone please?
Customer: replied 2 years ago.

samsung s5

Expert:  Randy Computer Tech replied 2 years ago.
okay, thank you.

If you have a google account connected to the phone you can use android device manager to reset the password....https://www.google.com/android/devicemanager
then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the S5.

If you can not do the above you will have to do a factory restore on the phone>after the restore you can sign in with your account and restore your contacts and data.> Please follow these steps>

  1. Power off your device completely.
    – if the phone doesn’t boot recovery after you complete the guide, then you have to remove its battery and re-insert it after a few seconds, then repeat the guide.
  2. Boot recovery mode by pressing and holding Volume Up, Home and Power, all at the same time.
  3. Release all buttons when the Galaxy S5 screen flickers and the main Recovery screen will appear.
  4. When you’re at the main Samsung Galaxy S5 Recovery Mode screen you should select ‘wipe data/ factory reset’.
  5. Confirm the process.
  6. Now you need to wait several minutes for the Galaxy S5 to be wiped.
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    Please let me know if you need any other assistance.
    Please take a moment to rate my service positively.
    Thank you very much!
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Customer: replied 2 years ago.

i am not even sure of my google details either

Expert:  Randy Computer Tech replied 2 years ago.
okay, the only option to get the phone working will be the restore. You can get your google info by clicking here>Google Account Recovery<
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9483
Experience: Computer specialist
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