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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 164
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I installed Ask because it said it was free, but now I cannot

Customer Question

I installed Ask because it said it was free, but now I cannot get Google back which
I frequently use
Submitted: 2 years ago.
Category: Computer
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on your computer?
.
Customer: replied 2 years ago.

I think it is Vista

Expert:  Freddy M. replied 2 years ago.
.
Is it ok if I connect to your machine remotely to take a look? If not I completely understand and would just need to know what internet browser you use. If you are not sure let me know what you click on to open the internet.
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Customer: replied 2 years ago.

Yes it is o.k. Sorry I lost you. I AM NOT VERY GOOD AT THIS.

Expert:  Freddy M. replied 2 years ago.
.
Ok please download and install this: Click Here Once it is installed a window will pop up with a ID number and a Pass number please give me those. Those are what I need to connect to your machine. Here is a picture of them:

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Customer: replied 2 years ago.

Hope this information helps. My password ***** ***** XXXXX X,
my server is plusnet.com
Helen

Expert:  Freddy M. replied 2 years ago.
.
No that is not the information I asked for. You skipped installing the remote software as well. Please download and install this: Click Here Once it is installed a window will pop up with a ID number and a Pass number please give me those. Those are what I need to connect to your machine. Here is a picture of them:

http:
Expert:  Freddy M. replied 2 years ago.
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Let me know if you need help.
.

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