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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an HP6600 Officejet, bought new from Currys PC in March

Customer Question

I have an HP6600 Officejet, bought new from Currys PC in March this year. The ink cartridges were all replaced recently. Since then I have used the printer successfully. This morning, after printing 1 document successfully, it failed to print the 2nd document. On the screen appeared the following: There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. After carrying out this instruction, the problem is persisting. Please can you help me.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Jerry Hannell replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Jerry Hannell replied 2 years ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx
Jerry Hannell and 3 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 2 years ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely..
link: http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

I want remote assistance

Customer: replied 2 years ago.

I am ready

Expert:  Jerry Hannell replied 2 years ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely...
link: http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

May I contact you in 30 minutes for remote assistance please.

Customer: replied 2 years ago.

I am ready, please can you help me.

Customer: replied 2 years ago.

The ID is: 918 351 531

The Password *****: 4194

Please can you attend to the problem remotely.

Thank you.

Expert:  Jerry Hannell replied 2 years ago.

hi again,

when you come back please let me know. we can continue

Customer: replied 2 years ago.

Hi Jerry,


Please can you bear with me.

I was unable to access your answer. In error, I had stated that I had received your answer. Since I am an older guy, I have to admit that I am not too familiar with computers, I believe I made this mistake.

I shall now contact Customer Support to request the answer.

Do hope you can assist me resolve this issue. Thank you.
Expert:  Jerry Hannell replied 2 years ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely...
link: http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

I have sent you a link and password ***** now and you have not responded. What time are you available to help please?

Expert:  Jerry Hannell replied 2 years ago.

can you open the program again

you will need to open the program again (it should be running)

Customer: replied 2 years ago.

can you repair to me remotely please

Expert:  Jerry Hannell replied 2 years ago.

yes,

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely...
link: http://tiny.cc/z5lvcx

Customer: replied 2 years ago.

The printer is still not functioning. Please continue with the remote assistance. I would like it to be fixed. This is urgent.

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