How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
51029781
Type Your Computer Question Here...
Chris L. is online now

Red internet light comes on occasionally on router, I have

Resolved Question:

Red internet light comes on occasionally on router, I have to switch off at power point and then on again to get green light. has router got a fault.
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Chris L. :

Hello my name is ***** ***** I will be happy to assist you.

Chris L. :

What is the make and model of router?

Expert:  Chris L. replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 2 years ago.

wireless ADSL, DLink

Expert:  Chris L. replied 2 years ago.
Ok do you also have a modem or is this an all in one modem router? Also was it given to your by your internet service provider? If so who is your provider?
Customer: replied 2 years ago.

DSL 2640R Broadband wireless G adsl 2 + router (D. Link)

Expert:  Chris L. replied 2 years ago.
Ok this is a modem/router combined.

The red light means that it is dropping the internet connection.

Who is your internet service provider?
Customer: replied 2 years ago.

TalkTalk

Expert:  Chris L. replied 2 years ago.
Ok this means that the modem/router is losing connection to the talktalk service.

Usually as you know unplugging it and plugging back in will sort it.

This could indicate though a faulty modem/router or a wiring issue. It could be many things actually.

If the problem is so annoying and happening often you can get it sorted by talktalk. They will either sort it from their end or send a technician to your home to fix the issue.

This is not an issue you can fix on your own.

Give a call to 0203(###) ###-####, they can run some tests on their end and determine whether or not the device needs to be replaced or there is some other issue going on and get it sorted for you.

Please take a moment to rate my service which provides me credit for my time spent with you and getting you headed in the right direction.

Thanks,
Chris
Chris L. and 5 other Computer Specialists are ready to help you

Related Computer Questions