Hi my name is ***** ***** i will be assisting you today.
please tell me what internet service you had earlier and what service are you currently using
did you replace your wireless router for the new internet service.
the router was old and out or date so talktalk replace it because the internet kept going off now i can use my kindel fire
That means you are having the same service but the router has been upgraded am i correct.
Thank you for confirming
do you know the new router ssid and the router password ***** connect a new device
yes TALTTALK-02EA87 MQBDHCKC
This is your router ssid: TALTTALK-02EA87
Rouer password: MQBDHCKC
To connect your kindle to a Wi-Fi network: Press the Home button, then press the Menu button.
Navigate to "Settings" by moving the 5-way controller down, then press the 5-way controller to select. Select "view" next to "Wi-Fi Settings" to display a list of detected Wi-Fi networks. You may have to wait a moment as your Kindle detects networks in range. Kindle automatically scans for available Wi-Fi networks at periodic intervals. To rescan for available networks at any time, select "rescan." Select "connect" to connect to a network. If you see a lock symbol next to "connect," the network requires a password ***** connect.
enter the Wi-Fi network password, and choose "submit
Note: Please make sure you touch or press the up arrow or the shift key on the kindle which will enable caplock on and then you enter the MQBDHCKC and hit submit
if you have any doubt about the router password ***** me know i can remote access and check the correct password ***** let you know so that you enter the correct router password ***** your wifi device to connect to the internet
STILL NOT WORKINC AUTHERNTICATION PROBLEM
do you have an laptop or any other wireless device
we have to verify the password ***** are entering is correct as i doubt the password ***** *****
are you using windows 7 or windows 8 computer or a Mac
I AM USEING MY LAP TOP WINDOWS 7 BUT IS MY KINDEL FIRE THAT IS THE PROMBLEM
i am aware that i am trying to fix your kindle and not your computer however to verify the correct router password ***** need to follow few steps i will give you now
let me know when you are ready
is the password ***** upper case all caps
ok can we verify one time
look on the bottom right hand side of your laptop you will see a wifi icon which looks like a cell phone signal.
do you see that let me know
single click on it and then click on "Open Network and Sharing Center"
let me know when you are there
I AM THERE
now click on Manage wireless Networks
let me know how many ssids you see there
which says automatically connect
what are they?
SCUREPOINT AND TALK TALK-83A29C
one is TALTTALK-02EA87 which is your current router correct
click on the wireless icon one time and tell me the ssid which says connected
YES 02EA87 THAT IS THE NEW ROUTER
double click on the new router in the network and sharing center window
it will open wireless network properties
now click on the security tab on the top
do you see a check box "show characters"
click on it
now you will see the password ***** the password *****
what is it
network security key
what is the network security key
This key is your current router password ***** you need to enter on your kindle
your kindle will definately connect to the internet after you enter this password.
yes please enter this password ***** the kindle will connect fine to the internet then.
please make sure do not use the shift key on the kindle as the router password ***** ***** in lower case
that great i have done that and the kindel is now workig
that is great see we fixed it, if you want please note down the ssid and the password ***** save it on a notepad
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