How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask arsufi2002 Your Own Question

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1017
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

my partner and I share a laptop, my account is fine however

Customer Question

my partner and I share a laptop, my account is fine however she cant open google as it comes up with "Certificate Error: Navigation blocked" followed by "The security certificate presented by this website was not issued by a trusted certificate authority".
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Customer:

Hi,

Customer:

My name is***** look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

JACUSTOMER-lpioh6t8- :

Hi Fiyaz,

Customer:

Hi

JACUSTOMER-lpioh6t8- :

Hi Fiyaz,

Customer:

Have you checked the time in PC

JACUSTOMER-lpioh6t8- :

yes and all looks good

Customer:

If you don't mind, can i have a remote session on your computer

JACUSTOMER-lpioh6t8- :

you may but as i said its on my partners user area so would require changing users

Customer:

ok

Customer:

Which browser is your partner using?

Customer:

IE / Chrome ? Mozilla

JACUSTOMER-lpioh6t8- :

google

Customer:

You mean google chrome

Customer:

If so, we need to check the status when using Internet Explorer

JACUSTOMER-lpioh6t8- :

no just google.co.uk

Customer:

Can you check issue for IE?

JACUSTOMER-lpioh6t8- :

how is that done

Customer:

Open Internet Explorer and type https://google.co.uk

Customer:

To open internet explorer, Click Start > type Internet Explorer

Customer:

check status

Customer:

any issue there

JACUSTOMER-lpioh6t8- :

Sorry you have lost me here. When i click on her IE it goes straight to the https://google.co.uk where the error message comes up, so cant find "check status" sorry about delay in my response i am having to switch between accounts.

Customer:

Both of you share same laptop

JACUSTOMER-lpioh6t8- :

Yes, i put that in my opening gambit.

Customer:

Lets reset IE settings..

Customer:

Please do this

JACUSTOMER-lpioh6t8- :

ok

JACUSTOMER-lpioh6t8- :

how do we do that

Customer:

1: Open Internet Explorer

Customer:

2: From Menu Bar, ClickTools > Internet Options > Advanced

JACUSTOMER-lpioh6t8- :

OK so far, on my account but on her account when you open IE it automatically goes to google where this error comes up

Customer:

3: Click Restore Advanced settings

Customer:

Click Reset

Customer:

4: Click APPly then OK

Customer:

When IE got reset it won't load google page

Customer:

Please let me know the status

JACUSTOMER-lpioh6t8- :

OK so far. It now wants me to resatrt my computer, will you and I not loose our conectivity

Customer:

You don't want to reboot machine..

Customer:

Just close Internet Explorere and reopen

Customer:

Then just

Customer:

type www.google.com and see if it works fine

JACUSTOMER-lpioh6t8- :

thought we were on a winner then, it went to microsoft Bing though

Customer:

I hope that's not an issue. But can you tell me if our issue exists or not

Customer:

If you don't want bing to load please do this

JACUSTOMER-lpioh6t8- :

im afraid it went to Microsoft Bing

Customer:

Its directed to bing as earlier it had google, Bing is Microsoft search engine

Customer:

Do you want to stop it

Customer:

Please reply if you have any query

JACUSTOMER-lpioh6t8- :

Are you still there, it came up with "MSN" page, with "Bing" search engine, i then typed in google and tried to enter www.google.co.uk and it still shows the error message

Customer:

Are you chatting from same machine?

JACUSTOMER-lpioh6t8- :

still chatting from my account on the same machine

Customer:

fine, then click below link and run the tool

JACUSTOMER-lpioh6t8- :

sorry not quite sure what you mean?

Customer:

You said, the other user is using same machine and have issue on that profile. If so, if you install the tool on this computer i can view the other profile and can work on the issue

JACUSTOMER-lpioh6t8- :

ok, i have clicked on the link and "agreed" i then clicked "Download" and "Run" is that right

Customer:

yes

JACUSTOMER-lpioh6t8- :

It came up with a new Tab "Join your remote desktop session". What do you want me to do now?

Customer:

click join

Customer:

Have you joined..

JACUSTOMER-lpioh6t8- :

There is a "Download" which i did, then a "Do you want to run or save" which i clicked save, however no join button

Customer:

save

Customer:

Click Save

JACUSTOMER-lpioh6t8- :

right have clicked "Save" and this message came up

Full Size Image

Customer:

You might have downloaded the tool. Click the downloaded tool

JACUSTOMER-lpioh6t8- :

the options now are "Run" "Open Folder" "View Downloads"

Customer:

click RUN

JACUSTOMER-lpioh6t8- :

Done.

Customer:

What happens now

JACUSTOMER-lpioh6t8- :

Not much seems to be happening.

JACUSTOMER-lpioh6t8- :

Should i try download again?

Customer:

please click this link

Customer:

Download and install once again

JACUSTOMER-lpioh6t8- :

Do i run it or save it

Customer:

Click Save

JACUSTOMER-lpioh6t8- :

Its saying download complete, what next

Customer:

Click on it

Customer:

I mean double click and install it

JACUSTOMER-lpioh6t8- :

"Run" "OPEN folder" "View downloads"

Customer:

Click RUN

JACUSTOMER-lpioh6t8- :

Sorry it was hidden behind this page

Customer:

Can you please login to other user profile

JACUSTOMER-lpioh6t8- :

To do that i have been going to "Start" "Switch User" is that what you want me to do?

Customer:

exactly

JACUSTOMER-lpioh6t8- :

I did that but nothing seemed to be happening, do you want me to click into her user account again.

Customer:

yes, please show me the error message

Customer:

Yes, sir

JACUSTOMER-lpioh6t8- :

Are you there Fiyaz?

Customer:

yes

JACUSTOMER-lpioh6t8- :

What is the next step?

Customer:

I hope your issue got resolved.

Customer:

You can use this link to contact me if same appear if in case

JACUSTOMER-lpioh6t8- :

Thanks for your help, please dont be offended if i say "I hope i dont need your services again". Thanks again.

Customer:

sir, if you don't mind would you please take a bit time to rate my service

Customer:

You may press below smiley button to rate my service

JACUSTOMER-lpioh6t8- :

Not a problem.

Customer:

Thanks and have a great day..

JACUSTOMER-lpioh6t8- :

To whom it may concern. I can definatley say Fiyaz is persistent and conciencious and sorted out my problem. Thanks again for your help Fiyaz. Over and Out

Customer:

Thank you very much

arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1017
Experience: MCSE, RHCE, IBM System X Server Certified
arsufi2002 and 6 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

I have clicked on the link and come to this page, am i in the right area to continue?

Expert:  arsufi2002 replied 2 years ago.
Hi,
Nice to meet you.

Yes, i can see your response. By the way, any issues there.
Customer: replied 2 years ago.

Hello, who is it today?

I still have the same problem on my partners account as i had yesterday.

So this morning i restored it to a previous date (11/11/2014). However after having done that she got the automatic "Windows Updates" installing which sent her back to a Norton browser, when i put www.google.co.uk in the addres bar the security certificate warning came back.

Expert:  arsufi2002 replied 2 years ago.

Sir, Myself Fiyaz

Yes, it will come if you revert the settings. When you restore system old settings will be restored and our applied settings will be wiped away..

We need to again do that settings in-order to avoid this certification error.

If you are there now, i shall do it for you. Please click below click and run the tool
http://www.justanswer.com/remotedesktop/join.aspx?Session=24f435ed-f280-4147-ab1a-53f591171858

Thanks,
Fiyaz

Customer: replied 2 years ago.

Hi again Fiyaz.

I have done as asked .

Expert:  arsufi2002 replied 2 years ago.
Hope issue has been resolved..

Please reply if you still have trouble, i am happy to help

Thanks,
Fiyaz

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.