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LKT
LKT, IT Support
Category: Computer
Satisfied Customers: 611
Experience:  A+,CCNA, BS Network Communications
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My 'original' kindle is over 2 years old, and has been fine

Customer Question

My 'original' kindle is over 2 years old, and has been fine until now. I had just finished reading a novel and felt it was worth giving a review. When I clicked the 'link' the screen froze. I eventually managed to turn it off.
However it will nor not switch on.
Submitted: 2 years ago.
Category: Computer
Expert:  LKT replied 2 years ago.
LKT :

Hello and thank you for using JustAnwer, my name is ***** ***** I will be helping you with your question today.

LKT :

Can I have you try this first:

1. Remove any cover from the kindle if you have any
2. Press and hold the on/off button for a total of 45 seconds
3. Let me know if there is a change in the screen.

JACUSTOMER-hr1erok5- :

No change

JACUSTOMER-hr1erok5- :

Hold it It looks like it might be working

JACUSTOMER-hr1erok5- :

Well done. Do I take it that this how the Kindle is reset?

LKT :

Yes, when it freezes like that.

LKT :

Mine does the same thing every so often.

JACUSTOMER-hr1erok5- :

Absolutely delighted, as a new Kindle would not (I guess) give me access to my library

JACUSTOMER-hr1erok5- :

Thanks a lot

LKT :

Good to hear, you are welcome!

JACUSTOMER-hr1erok5- :

Bye for now

LKT :

Have a good day. Bye.

LKT and 7 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Not at all. I could not be more satisfied. With my problem I have to say - like most thing in this world, it is easy when you know how.

And you my friend certainly new how. Right 1st time.

Expert:  LKT replied 2 years ago.
Thank you! I appreciate the kind words.