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Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9916
Experience:  Computer specialist
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my kindle switches on and displays an app but is surrounded

Customer Question

my kindle switches on and displays an app but is surrounded by a golden line and i cannot get in to the screen
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

Press and hold, or slide and hold, the Power button for a full 40 seconds until you see your screen go blank

Michelle :

after 40 secs release the power button

Michelle :

on fire tablet press the power button

Michelle :

let me know if kindle switches on normally or displays the app again

JACUSTOMER-bcn8n08o- :

no it did exactly the same as beforeand has now switched itself off

Michelle :

may i know the name of the app

JACUSTOMER-bcn8n08o- :

it changes its now scalectric not seen before

JACUSTOMER-bcn8n08o- :

therev seems little one can do doesn't it I think its got to be looked at do you agree?

JACUSTOMER-bcn8n08o- :

are you still there?

JACUSTOMER-bcn8n08o- :

its tea time I have to go thanks for trying

Michelle :

as you seem to be offline i will opt out and let other experts assist once you are online

Expert:  Randy Computer Tech replied 3 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
No worries, I will help you get it sorted.
Customer: replied 3 years ago.

today the kindle showd my 4 letter pin no but it stijj wouldn't screen off the page

Expert:  Randy Computer Tech replied 3 years ago.
okay,
Press and hold the power button for 30 seconds.
After 30 seconds, release the power button.
Wait about 1 minute, then power on your Kindle.
If the Kindle does not operate normally then follow these steps please>
Plug the Kindle into the charger for 15 minutes.
After 15 minutes and while the Kindle is still plugged in to cthe charger> press and hold the power button for 30 seconds.
Wait for the Kindle to reboot.
Please let me know if this does not work for you and we will continue working on your issue.