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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5487
Experience:  B.Sc. Computer Science with Honors
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Hi I have a Toshiba Tablet running windows 8 i cant seem to

Resolved Question:

Hi I have a Toshiba Tablet running windows 8 i cant seem to get it charge up I have changed the cable tried using mains and a computer to charge it up and nothing I cant even get it to open up now the number on the back is PDW09E-00400EEN is there something that I can do?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

1. Unplug AC adapter from laptop.
2. Remove the battery.
3. Press and hold the power on button for 15 secs

Michelle :

Insert battey and plug in adapter and check

Michelle :

let me know if there is any light indication of battery charging or if it powers on

Customer:

Michelle it isnt a laptop it is a tablet

Michelle :

ok..i am sorry for missing out the tablet part

Michelle :

follow the above steps excluding the battery part or removing it

Michelle :

is there any light on the tablet when the ac adapter is plugged in

Michelle :

or when its connected to the computer

Customer:

sorry Michelle I have no idea where the battery is as there doesnt seem a way to get the back off

Michelle :

dont worry..give me amoment

Michelle :

is it a toshiba thrive

Customer:

dont know there is nothing on the back other than a toshiba and the following number PDW09E-00400EEN

Michelle :

i checked with the number you gave

Michelle :

its a toshiba encore tablet

Michelle :

when you plug in the tablet with computer does it show any charging or light indication

Customer:

no nothing

Michelle :

how old is this tablet and when was the last time it charged up fine

Michelle :

and how did you charge it last time..with adapter or computer

Customer:

its about 4 months old I have always had problem getting charged and when it does it very hit and miss

Michelle :

how do you charge it..via power cable or computer

Customer:

I mainly use the mains to charge only tried computer today

Customer:

are you able to help me?

Michelle :

please let me know which port are you connecting on the tablet

Customer:

there are only 2 ports one that says HDMI and the charging port which is the one that I am using

Michelle :

ok....this issue as i have searched for is a common one

Michelle :

do you have the hdmi cable

Customer:

no

Michelle :

there are 2 possibilities of this fault..one is a bad cable..i would rather rule that out because you have tried with a powercable as well as usb and both seem to have made no difference

Michelle :

the 2nd possible failure which seems to be actually causing this is a bad battery pack

Michelle :

you mentioned earlier that you have faced issue with charging the tablet before as well

Michelle :

is that correct

Customer:

OK so is there anyway that I can get the back off to see the battery pack

Customer:

yes it always seems to have a problem charging

Michelle :

ok..let me check

Michelle :

was it the case that moving the connector up and down slightly would start the charging

Michelle :

i am doubting a loose connector issue on the tablet

Customer:

no nothing seems to start it charging

Michelle :

to answer your question about battery, this tablet does not have a detachable battery

Customer:

ok then so how can the problem be with the battery pack?

Michelle :

what i am asking is that previously when you were facing issues with charging was it a problem that adjusting the connector would start the charging

Customer:

no like I said nothing seems to start the charging, it was always very hit and miss, I would just leave it charging and hope for the best for days - this doesnt seem to be working

Michelle :

ok...

Michelle :

in that case the problem is with battery itself

Michelle :

since it used to charge previously as well without adjustments, the battery seems to fail to pick up charge

Customer:

ok so as you have said there isnt a separate battery to change where does this leave me

Michelle :

the battery pack is indeed selaed inside

Customer:

so basically there is nothing that can be done?

Michelle :

when i say its not detacahble it means that as an end user its not possible for us to remove it like we would do it froma phone or laptop

Michelle :

this is a 4 month old tablet

Michelle :

is that correct

Customer:

yes

Michelle :

so everything can be done with this

Michelle :

dont worry

Michelle :

the good part is that its covered under 1 year base warranty

Michelle :

so you can get the battery replaced free of cost

Michelle :

the only thing that you need to do is contact the manufacturer

Michelle :

dont contact any local computer store as they would charge you for this

Michelle :

give me a minute and i will share the contact details where you can call to arrange for a in warranty free of cost service

Customer:

thanks Michelle

Michelle :

you are welcome

Michelle :

give me another monet

Michelle :

i am searching for the authorised service provider

Michelle :

here is the number for toshiba

Michelle :

Phone: +44 (0)333(###) ###-####/p>

Michelle :

you can call them and get a service arranged

Michelle :

let me know if you have any more questions

Customer:

thanks

Michelle :

i hope you understand that in case of hardware fault, i can diagnose the faulty part but cannot make a bad part work again

Michelle :

please click on a smiley face below if your question has been answered and you are satisfied with my service

Michelle :

thanks for choosing just answer

Customer:

I understand

Michelle :

you may click on a smiley face below and click submit to complete the rating

Michelle and other Computer Specialists are ready to help you
Expert:  Michelle replied 2 years ago.
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