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If I understand correctly, it sounds like when you plug in your headphones to the kindle it will not send sound to it and is still being played by the onboard kindle speakers?
Ok, lets do the first troubleshooting step. I need you to unplug the headphones then hold the power button a full 45 seconds even after you see the screen shut off. Then press the power button again to turn it on. (This is called a hard reboot)
Let me know when you have done this.
Ok, could I have you plug in your headphones and test it
Seems to be Ok now. Thanks
Awesome, that is good to hear.
You are welcome.
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