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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5559
Experience:  B.Sc. Computer Science with Honors
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my brother printer MFC-6490CW will not print and is displaying

Customer Question

my brother printer MFC-6490CW will not print and is displaying "unable to print 72!"
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

Michelle :

please turn off printer and unplug power cord

Michelle :

keep the ON button on printer pressed for 10 secs

Michelle :

wait for 2 mins

Michelle :

plug in power cord and turn on printer again and check

Michelle :

if still the error repeats try the below

Michelle :

remove the cartridge...turn off printer and unplug power cord...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
Now check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check

Michelle :

let me know the status once done

JACUSTOMER-29huz2k8- : Hi. I will not be back with my printer until tonight
Michelle :

no issues

Michelle :

try the steps and let me know the status whenever you are with the printer

Michelle :

in case my status shows as offline dont worry i will be notified about your reply

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