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Hi, My name is ***** ***** i will be assisting you
please let me know that if you manually play the disc, does the disc play fine and its only an issue of autoplay
please try the below
open control panel...hardware and sound..auto play
check the option on top that says autoplay all media types
close control panel and then insert a disc and check if it auto plays or not
let me know the status once done
I cannot find "Autoplay All Media Types". It does not appear in Control Panel.
do you see hardware and sound
its windows 7 on your computer
is that correct
Yes ---I must go now for a while for lunch. Back soon.
i can remote access and fix this for you
let me know whenever you will be back
i will remote access and get this working for you
Wonderful. I am back now and willing to have remote access.
i will will give ou the link
please click here
in the page that opens click on green button that says start working with ammy admin
save and run the file
once installed let me know your id mentioned on left side of the ammyy window
let me know the id
then only i will be able to remote connect
First- I have two screens.Left and right I agree to rmote control but need help to deal with the page that shows .
Please let me know by Email when you can resume.
i am still here
did you open the ammy link page
let me give it to you again
click on link above
in the page that opens click on start working with ammy admin green button
run the file
once the ammy window opens let me know the id
let me know if you were able to open the link i gave above
are we connecte
are you getting my message
I believe so but see no movement by you
let me know if you got this message
it seems there is an issue with chat and you are not getting my messages. i will switch over to q and a mode to help you further
Thank you for your patience.
I am back now and ready to continue the chat.
Yes please. Also please let me know where you are based so that I can select kinder times to contact you. I am based in UK.
Yes please. My ID is *****@******.***
the password ***** *****
Please be patient. I have been called away for lunch and will tell you when I get back.
I am back now.
On my screen my ID has been blanked out !
If this is te same for you then here is a way to get my ID.
Write 'bcuddeford' then add the number 162.
Follow that with the "at" sign @
Then add 'btinternet.com'
I have clicked the button as you said. What next/
The number is 42.983 273
We have restarted the computer.
I am now waiting to hear from you.
42 983 373
I have completed the log report.
There is a music disk in the DVD drive but not auto started.
Done but no auomatic strart.
It is late here and I must wait until tomrrow.
Plese send an answer then..
I hope to be available from 13.30 to 15.00
I am ready now.
I have tried the first steps in you list but soon got lost..
It says to click START then Run. Icould not see any place for Run
I have now got a bit further but find that the line below is rejected because it cannot be found.
Sorry for the delay.
I am ready for the remote access.
Done that but no result so far.
The only result from that is a backup of my Drive C:
The number you wanted:
916 142 931