Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
in windows 8 and above updates basically changes most of the hardware drivers and functions which you have to remove the existing one and then restart the computer and then reinstall the driver back.
This is not the only case with you external Western Digital hard drive if you have a printer attached to the computer that has to be also reinstalled after removing it from the computer/.
Let me know if you need any help.
I'll uninstall all the WD external drives and try reinstalling them.
dont forget to reboot the computer before you attemt a reinstall.
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Was just about to reinstall following a reboot as you asked when it came up with an error
the error stated that an INVALID-ATTACH-ERROR it would collect data and then perform a restart, which it has done.
ok...give me a moment
do I go ahead with the installation of the wd passport external drive or is there anything else that I need to check before this?
you will have to install the WD password ***** now/
and that should take care of the issue
Ok thanks I will start the process now.
All good now. WD all now installed and working.
Many thanks for your help. Keith