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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5260
Experience:  B.Sc. Computer Science with Honors
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I have an old Galaxy-Y GT S5360 mobile phone but have lost

Resolved Question:

I have an old Galaxy-Y GT S5360 mobile phone but have lost the charging cable which had a ROUND socket for receiving the charging cable. i cannot see a replacement online - can you please tell me how I could get one. Thanks, Gwilym
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

Good morning Michelle

Michelle :

Good morning

Michelle :

check the link i have attached below and let me know if this helps

Michelle :

Click here


Customer:

the top left one looks like it but does it have a round pin? Most now seem to be mini USB

Michelle :

let me check that

Customer:

ok

Michelle :

can you take a picture of the port on the phone and post it here

Michelle :

you have to use another phone to take a picture

Customer:

Just a minute - and what address - or can I attach it this conversation>

Michelle :

yes you can attach it here or you can up load it on https://www.mediafire.com

Customer:

I now have a photo on my current mobile. Can I email it to you?

Michelle :

upload it on www.mediafire.com

Michelle :

and let me know the url link to download it here

Customer:

Problem. My mobile will not download mediafire - and I am not sure how to send it from my mobile to my laptop.

Customer:

but hang on. i think i have done that. i will let you know shortly.

Customer:

SUCCESS. the photo is now attached to an email which has been received by this laptop. can you please tell me what to do next.

Michelle :

click on this link www.mediafire.com

Michelle :

let me know once you are the mediafire website

Michelle :

did you manage to upload the picture

Customer:

I am ready to open the website but have to restart the laptop before it will do it. Presumably this will conclude our live chat. What should I do to get you back afterwards - or can you contact me?

Customer:

Yes. the picture is attached to an email now in this laptop.

Michelle :

chat will not close you can copy and paste the link on a new tab on your broser

Customer:

where do i get the li nk?

Michelle :

if you find difficult then i can remote access to your screen and you can show me the picture which i will be able to see.

Customer:

yes please do that

Michelle :

Download and install ammyy.

Click here

Michelle :

let me know the digit code as your id

Customer:

43 027 742

Customer:

do i have to do anything now?

Michelle :

please close ammyy

Michelle :

i will give you a newer version which can connect without a problem

Michelle :

after closing ammyy then click on this link

Michelle :

insall the newer version by clicking on the green button

Customer:

I am having problems. I am told I have exceeded my allowance.

Michelle :

exceeded allowance on what?

Customer:

my free time on ammyy i think. but have downloaded it again and I think it is waiting for you to connect. caan you try that?

Michelle :

give me the your id number

Customer:

i think it is the same s before 43027742

Michelle :

i am sorry my ammyy says you are running an old version

Michelle :

let me look for another remote tool

Michelle :

this will just take a minute

Customer:

ok

Customer:

Michelle. I will have to leave any minute now. Is it possible to resume this chat later?

Michelle :

Click here


Michelle :

if you have another 5 to 10 minutes then were are almost done

Michelle :

click on start meeting and install joinme

Customer:

i have done so and have responded and hve now been told i haVE BEEN UPGRaded

Michelle :

you will see the id number on the top let me know that

Michelle :

upgraded on what ammyy?

Customer:

upgraded on join me

Michelle :

give me the id number

Customer:

43027742

Michelle :

close ammyy and give me the join me id

Michelle :

ok

Michelle :

i am connected now

Michelle :

dont close ammyy

Michelle :

show me the image on your screen

Michelle :

i see your screen now

Customer:

Sorry Michelle. I am afraid I must close this session. Can you contact me again after 3 pm BST. Thank you for trying so hard. Gwilym

Customer:

Michelle. I have opened the email aand it is now on my screen

Michelle :

the round circle like port is not your charger port its the audio headphone port

Michelle :

if you open the charger cover using your finger nail you will see the charging port

Customer:

Sorry. so I need a mini USB do I/

Michelle :

yes that is correct and the link which i gave you has the correct charger

Michelle :

mini usb

Michelle :

i hope you are fine now.

Customer:

thank you for your help. I am giving you a GOOD rating

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Michelle :

Thank you.

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5260
Experience: B.Sc. Computer Science with Honors
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