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Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Good morning Michelle
check the link i have attached below and let me know if this helps
the top left one looks like it but does it have a round pin? Most now seem to be mini USB
let me check that
can you take a picture of the port on the phone and post it here
you have to use another phone to take a picture
Just a minute - and what address - or can I attach it this conversation>
yes you can attach it here or you can up load it on https://www.mediafire.com
I now have a photo on my current mobile. Can I email it to you?
upload it on www.mediafire.com
and let me know the url link to download it here
Problem. My mobile will not download mediafire - and I am not sure how to send it from my mobile to my laptop.
but hang on. i think i have done that. i will let you know shortly.
SUCCESS. the photo is now attached to an email which has been received by this laptop. can you please tell me what to do next.
click on this link www.mediafire.com
let me know once you are the mediafire website
did you manage to upload the picture
I am ready to open the website but have to restart the laptop before it will do it. Presumably this will conclude our live chat. What should I do to get you back afterwards - or can you contact me?
Yes. the picture is attached to an email now in this laptop.
chat will not close you can copy and paste the link on a new tab on your broser
where do i get the li nk?
if you find difficult then i can remote access to your screen and you can show me the picture which i will be able to see.
yes please do that
Download and install ammyy.
let me know the digit code as your id
43 027 742
do i have to do anything now?
please close ammyy
i will give you a newer version which can connect without a problem
after closing ammyy then click on this link
insall the newer version by clicking on the green button
I am having problems. I am told I have exceeded my allowance.
exceeded allowance on what?
my free time on ammyy i think. but have downloaded it again and I think it is waiting for you to connect. caan you try that?
give me the your id number
i think it is the same s before 43027742
i am sorry my ammyy says you are running an old version
let me look for another remote tool
this will just take a minute
Michelle. I will have to leave any minute now. Is it possible to resume this chat later?
if you have another 5 to 10 minutes then were are almost done
click on start meeting and install joinme
i have done so and have responded and hve now been told i haVE BEEN UPGRaded
you will see the id number on the top let me know that
upgraded on what ammyy?
upgraded on join me
give me the id number
close ammyy and give me the join me id
i am connected now
dont close ammyy
show me the image on your screen
i see your screen now
Sorry Michelle. I am afraid I must close this session. Can you contact me again after 3 pm BST. Thank you for trying so hard. Gwilym
Michelle. I have opened the email aand it is now on my screen
the round circle like port is not your charger port its the audio headphone port
if you open the charger cover using your finger nail you will see the charging port
Sorry. so I need a mini USB do I/
yes that is correct and the link which i gave you has the correct charger
i hope you are fine now.
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